Capital Sales and Services - Lifecycle Contract Analyst

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Job Title: Lifecycle Contract Analyst

Residing in the Customer Finance Organization, the Lifecycle Contract Analyst manages a territory or group of customers' asset records for the lifecycle of the contract and/or T&M service events to ensure maximum revenue recognition and customer satisfaction.

Digitalization is increasingly transforming the way our customer contracts are administered, with robotic process automation (RPA) streamlining operations, interpreting applications for processing transactions, manipulating data, triggering responses, and communicating with other systems.

NOTE: This role will begin with a strong onsite presence in our Cary, NC office to support hands-on training and a new CRM system launch, with the opportunity to transition to a hybrid schedule after the initial ramp-up period.

Your role:

• Own the order-to-invoice relationship with external customers for asset, service contract and T&M events
• Manage the RPA processes to identify gaps/inefficiencies in the RPA solution; apply structured problem-solving techniques to drive process solutions and improvements
• Monitor, track, and report performance for continuous improvement. Analyze data and formulate findings in PowerBI dashboards
• Partner with Quality team to identify adverse trends and systemic issues to ensure accurate root-cause analysis
• Conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies
• Lead improvement projects within the organization
• Participate in roll-out, training and communication of process improvements and projects
• Write detailed business requirements documents
• Execute Proof of Concept (PoCs) and Proof of Value (POVs)
• Identify and apply innovative technical solutions to perform mass updates of contracts, service agreements, asset data, etc.
• Build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling; Service and Sales Executives to effectively manage assigned territory. Interactions will be with both country and global colleagues
• Collaborate with Collections department as needed to facilitate payment from customers for disputed invoices
• Develop solid understanding of IT landscape and ability to comprehend/translate IT infrastructure
• Understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies
• Ensure accuracy of books and records

Your expertise:

• Experience with digitalization, business process improvement, or similar functions
• Demonstrated analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement
• Demonstrated understanding of basic accounting and finance principles
• Proven ability to work with business analytics tools and build basic dashboards, conduct data analysis and recommend solutions
• Ability to evaluate and support implementation of new tools
• Proven ability to manage projects/tasks to ensure timely delivery with high quality results

The requirements:

• BS/BA in business or related fields preferred.
• 3-5 years' experience in working in a contract administration or similar role
• Proficient with MS Office tools (Excel required; power apps preferred)
• Strong interpersonal skills
• Demonstrated ownership and accountability
• Ability to work with all levels of the organization
• Adaptable to change, and works well within a team environment
• Strong change management capability
• Strong problem-solving skills
• Exceptional attention to detail
• Strong organizational skills and able to multi-task
• Travel < 5%

The base pay range for this position is:

$66,390 - $91,289

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.