Client Service Coordinator

Overview If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Position Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. Responsibilities Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times, including welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. Five Principles Quality: The consumer is our boss, quality is our work and value for money is our goal. Responsibility: As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality: A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency: We use resources to the full, waste nothing and do only what we can do best. Freedom: We need freedom to shape our future; we need profit to remain free. Qualifications / Competencies Leadership • Customer Focus • Peer Relationships • Integrity & Trust • Action Oriented • Listening Functional • Preventative care and OWPs • Communication Skills • Client Service Skills • Priority Setting • Time Management Capabilities and Experience (Can Do) Ability to multi-task: Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills: Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability: Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at turning chaos into order. Problem solving: Identifies, analyzes and solves problems; translates problems into practical solutions. Client service: Ensures the team provides attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability: Follows instructions delivered in an oral, written or diagram format; can provide directions. Mathematical ability: Basic numeracy. Compensation The pay range for this role is $15.00 - $18.69 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Benefits Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. Generous Retirement Plans (401(k) and Roth): Invest in your future with a generous company match. Best-in-Class Student Debt Relief Program (for Full-Time DVMs): Support for veterinary professionals to address student debt. Paid Time Off and Holidays: Paid time off and holidays to rest and recharge. Top-Tier Mental Health and Wellbeing Resources: Access coaching and counseling to support wellbeing. Associate Life Insurance (company-paid) & Supplemental Life Insurance: Company-paid life insurance with option to purchase additional coverage. Company-Paid Short- and Long-Term Disability: Financial protection during disability. Flexible Spending Accounts (FSA): Pre-tax funds for healthcare and dependent care. Health Savings Account (HSA): Tax-advantaged funds for medical expenses. Paid Parental Leave: Paid leave for birth or adoption. Continuing Education Allowance (Eligible Positions): Financial assistance for continuing education. Back-Up Child and Elder Care & Family Support Resources: Backup care and family support resources. Fertility and Family Building Support: Support for fertility treatments and family-building options. Digital Exercise Therapy: Digital program to support activity and health. Voluntary Protection Benefits: Optional coverage for hospital stays, illness, and accidents. Legal Plan: Affordable legal coverage. Identity Protection: Safeguards personal information. Commuter Benefits: Support for commuting needs. Three Free Optimum Wellness Plans for Pets: Three free wellness plans for pets. Exclusive Discounts: Discounts on products and services. Benefits eligibility is based on employment status. Full-time Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*). #J-18808-Ljbffr