Technical Telecommunications Migration Specialist

Job Requirements

• 5+ years of experience in enterprise-level telecommunications migration focusing on cloud-based voice systems.

• Proficiency in Mitel PBX administration including complex call routing, hunt groups, and system configuration.

• Experience with Microsoft Teams Phone architecture including Direct Routing, Auto Attendants, and Call Queues.

• Experience with AudioCodes analog gateways and high-availability voice gateway maintenance.

• Experience with Avaya platforms and integrating multi-vendor telephony environments.

• Experience with AI-assisted platforms like ChatGPT or Copilot and advanced Excel for large-scale inventory validation.

• Excellent verbal and written communication skills for coordinating complex cutover activities with diverse stakeholders.

Job Responsibilities

• Lead the technical migration of telephone services from legacy Mitel PBX to Microsoft Teams Phone and Avaya platforms.

• Configure and deploy AudioCodes voice gateways to maintain connectivity during enterprise-wide system transitions.

• Troubleshoot advanced VoIP and SIP signaling issues to ensure stable communication across the global estate.

• Architect technical migration plans by analyzing existing voice configurations and validating hardware inventories.

• Execute comprehensive post-migration testing to verify the functionality and performance of new cloud-based voice solutions.

• Utilize AI-enabled analytical tools and Excel to optimize telecommunications reporting and streamline migration workflows.

• Author technical implementation procedures and standardized runbooks to facilitate knowledge transfer to operational teams.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.