Receptionist/PT 30 hrs/Onsite Manchester

Job Description

Job Description

This position has a set schedule every week: Monday, Tuesday, Thursday, & Friday 9:00am - 5:00pm.

The role of Receptionist is the initial point of contact for credit union members and the public. The successful candidate will: ·         Answer incoming calls and forward them to the appropriate parties.

·         Welcome members and the public.

·         Respond to members’ requests for information about their accounts in a timely manner and answer questions about Triangle products and services.·         In this busy office, the duties also include filing, sorting incoming mail, booking appointments and operating office equipment, such as, fax machine and postage meter.·         Promote products and services to meet or exceed branch and company objectives; cross-selling products and services. 

Qualifications:

Education:          

HS diploma or GED

Skills:                     

- Superior customer service skills, providing friendly, professional, personalized service to all members, using Service Strategies.- Strong computer skills.

- Excellent phone and communication skills.

- Ability to multi-task, with strong attention to detail.

- Ability to stay focused on the job, work efficiently under tight deadlines.

- Handling member account transactions with accuracy and a sense of urgency
- Work collaboratively with all internal members to resolve all member inquiries in a timely and efficient manner.- Sales acumen.

- Bilingual-Spanish a plus.