Documentation Supervisor (CM)

Documentation Supervisor (CM)

ECS is seeking a Documentation Supervisor (CM) to work in our Norman, OK office.

Staff Supervision and Coaching

• Supervises and coordinates daily activities, coach the team in self-management/cross-functionality, answer questions, and pair experienced developers with newer staff to build skills.
• Monitor progress, keep sprint work moving, and facilitate the removal of barriers to team progress.
• Evaluates the quality, completeness and accuracy of individual and team output.
• Extract pertinent updates from ServiceNow and deliver routine project and product status reports to customers and PLM leadership.
• Participate in technical review meetings to provide expertise, monitor budget and production progress, and resolve schedule or resource conflicts.
• Analyze feedbacks, knowledge base items, and daily web updates to assign corresponding work directly from the backlog.

Serve as Scrum Master for CM/Drafting department

• Help the team understand and implement agile and Scrum theory, practices, and procedures.
• Take the lead on organizing Scrum events including sprint planning, reviews, and daily standups.
• Keep events positive, productive, and strictly within designated timeboxes.
• Implement team suggestions to continuously improve workflows and practices.

Serves as Product Owner for CM/Drafting department

• Create, remove, and organize all CM/Drafting backlog items into their correct products, themes, and epics.
• Prioritize items based on stakeholder needs, ensuring the backlog is highly transparent, visible, and understood by all.
• Reassign backlog items between teams and adjust team capacities within ServiceNow to balance workloads and optimize efficiency.
• Continuous review of backlogs and team-added tasks to ensure everything aligns with overall project scope and deadlines.
• Audit and clean up documentation in ServiceNow so parent projects maintain strictly accurate data.
• Review and formally approve completed user stories at the end of each sprint cycle.

TDP Lifecycle Support

• Manages change requests and change notification process through ARAS Innovator.
• Interfaces with Engineering and Vendors ensuring compliances with TDP Documentation.
• Manage TDP/deliverable reviews and responses working with supplier as needed to remediate deficiencies.

Travels within the United States up to 10% annually to support or perform maintenance documentation related tasks and technical information collection.

Must be able to obtain a public trust security clearance.

Associates or higher-level degree preferred. Will consider a combination of education, technical / military training, professional certifications, and work experience.

At least 5 years of experience in the field or in a related area.

Proficient with reviewing program deliverables, performing on-equipment verifications, planning and performing on-equipment validations.

Proven knowledge of Project Lifecycle Management and Agile Methodology practices including performing and training Scrum Master and Product Owner duties.

Proficient with MS Office or other productivity software suites, ServiceNow or other workflow management platforms.

Experience using AutoDesk Inventor, AutoCAD or SolidWorks to develop and revise 2D engineering drawings and 3D models of electro-mechanical equipment.

Extensive knowledge of drafting field required.

Able to complete extensive research for engineering drawing change requests.

Able to create change documentation records for engineering drawing change requests.

Ability to use the Variant Management Module in the Product Lifecycle Management tool to define component variants in equipment.

Ability to program Variants in the Variant Management Module through the module's scripting tool and load the configurations into the vault.

Ability to assign variants to machines and track changes throughout the lifecycle of the mail processing equipment by uniquely identifying the mail processing equipment's configuration.

Able to create and maintain datasets to build, operate and/or maintain products.