HVAC Equipment Design & Sales Advisor

Job Description

Job Description

ABOUT THE POSITION:

At Vermont Gas Systems (VGS), we deliver safe and reliable natural gas and thermal energy services to over 55,000 Vermonters across Chittenden, Franklin, and Addison counties. The HVAC Equipment Design & Sales Advisor plays a key role in the company by meeting the evolving energy needs of our customers, supporting VGS’s growth and energy transition objectives by promoting high-efficiency heating and cooling equipment. The individual in this role will be responsible for advising current customers on their whole home energy needs, which includes evaluating customer needs, designing heating and cooling system solutions, and influencing residential equipment sales. This role is deeply customer service oriented and combines technical HVAC knowledge with strong sales skills to deliver efficient, cost-effective, reliable and safe whole home energy systems. This position is primarily field based, with a majority of time spent interacting with customers and performing technical design and sales activities.

WHAT YOU’LL DO:

• Generate and develop residential high-efficiency heating and cooling equipment sales opportunities with existing or potential residential customers.
• Conduct in-home consultations to assess heating and cooling needs, existing equipment, and system performance.
• Design and properly size HVAC systems (furnaces, boilers, water heaters, heat pumps, and hybrid systems).
• Prepare and present detailed proposals, quotes, and financing or lease options.
• Close sales and execute customer agreements for equipment installation, replacement, or upgrades.
• Follow up on open customer proposals, stalled leads, and drive conversion to meet sales goals.
• Ensure all system recommendations meet code compliance and VGS safety standards.
• Coordinate with installation teams and contractors to ensure accurate scope and smooth project handoff.
• Provide high quality customer service and develop creative, effective solutions to meet customers’ needs. Follow up in a timely manner to customer questions.
• Build and maintain strong relationships with HVAC contractors, builders, and internal teams.
• Promote energy efficiency programs, rebates, and incentives to maximize customer value.
• Stay current on HVAC technologies, electrification trends, and competitor offerings.
• Track all sales activity, pipeline, and customer interactions in software system Salesforce.
• Represent VGS at community events, trade shows, and industry functions.

WHAT YOU’LL BRING:

• Ability to manage a sales pipeline and prioritize multiple opportunities.
• Self-motivated and comfortable working independently in the field.
• Strong influential and negotiating skills.
• Possess a friendly and positive attitude; excellent with people and able to balance the needs of the customer and the company.
• Possess project management skills with attention to detail.
• Ensure excellent service standards, solicit customer feedback and work to maintain high customer satisfaction.
• Goal driven and motivated to meet or exceed goals as set individually and at the company level.
• Maintain organization and accuracy in working with customer information.
• Possess a professional degree of assertiveness and persistence, especially with regards to follow-up both internally and externally.
• Ability to analyze and problem solve with provided information to resolve customer situations to meet/exceed customers’ expectations.
• Clear and effective communicator, a responsive listener, and an efficient collaborator in a way that builds excellent relationships both internally and externally.
• Adapts easily to changing needs of our customers and work environment.
• Must possess strong interpersonal skills and ability to work well in a team environment, and to get along with colleagues who have a broad mix of skill sets and personalities.
• Willingness to work occasional evening or weekend hours to meet customer schedule needs and at industry events.

SKILLS & EXPERIENCE:

Minimum Qualifications

• Technical familiarity with residential heating and cooling equipment.
• Experience working in customer-facing roles with proven examples of customer relationship management success.
• Demonstrated ability to perform in a sales environment with examples of meeting or exceeding targets.
• Proficiency with Microsoft Office products.

Preferred Qualifications:

• HVAC or energy-related industry experience.
• Experience in HVAC sales, in-home sales, or technical sales.
• Strong knowledge of residential HVAC systems, equipment sizing, and installation practices.
• Familiarity with Customer Relationship Management (CRM) tools including Salesforce.

This sales role offers a competitive base salary with commission eligibility.

DIVERSITY AND INCLUSION STATEMENT

We are committed to building a work community that is inclusive and represents a vibrant diversity of background, experience, perspective and thought. Chances are, if you are considering applying for this position, you have transferable skills that will help you be successful in this role. Candidates across all markers of identify (age, race, gender, ability, communication styles, etc.) are highly encouraged to apply, even if every skill requirement does not match perfectly, because we believe in continuous improvement and support our employees in achieving goals and objectives.