Resident Service Coordinator

Description


Position: Resident Service Coordinator
Location: Fair Park Apartments - 133 Maple Ave, Sardinia, OH 45171
Hours: Part-Time (10 hours)
Pay: $14-$16/hr - Depending on Experience


Purpose:
To identify the social, emotional, employment, education, and medically related needs of all
residents on an individual and group basis and provide services to meet those needs.


Qualifications:
• Associate's degree or higher in human services or related field; Bachelor's degree preferred.
• A minimum of three years of experience serving low-income individuals, families, seniors,
and/or persons with disabilities, or related populations.


General Duties:
Service Development, Linkage, and Coordination
• Identifies, distributes information about, and links residents to existing community services
that help to improve housing stability, increase self-sufficiency, and build safe and
supportive communities.
• Conducts assessments to determine individual and group-level resident goals, interests,
and needs.
• Creates a network, and directory, of local social service agencies to facilitate residents'
access to resources, programs, and services.
• Maintains confidentiality with respect to information shared by residents and services
provided to residents. Professionalism is essential in this position.
Community Building
• Works with residents to develop a sense of fellowship and community using organization
and facilitation skills. This may involve the development of resident associations,
community-based newsletters, welcoming committees, orientation packages, support
groups, etc.
• Assists residents in securing and/or creating social, community-oriented programming
opportunities, which meet the recreational, health, educational and spiritual needs of
the housing community.
Outreach and Advocacy
• Raises awareness among local service providers of the needs of residents of the housing
community and promotes partnerships that helps residents gain access to needed
services.
• Refers for case management any resident experiencing problems that threaten health,
safety and continued independence, while supporting the resident in remaining at
home.
• Provides follow-up to referrals to ensure appropriate service delivery.
• Helps residents apply for fair hearings when there is reason to believe the resident is
eligible for a denied service.
• Helps market the housing property through networking contacts in the community.
Record Keeping and Other Considerations
• Keeps appropriate resident files that document conversations with or about residents,
problems identified, referrals made on behalf of residents, residents' refusal or
acceptance of services, and residents' progress.
• Completes reports regarding services provided, resident outcomes, and resident
satisfaction, as required.
• Develops a working knowledge of housing rules and issues such as reasonable
accommodations, the lease and lease violations, etc.
• Assumes additional responsibilities as requested.


Skills and Experience
• Knowledge of community support services available to residents of family and/or senior
housing developments as well as the eligibility requirements for accessing those services.
• Experience working with older persons and/or families in a direct service capacity,
especially in the areas of advocacy, self-sufficiency, service negotiation and community
building.
• Experience using Microsoft Office suite (Word, Outlook, Excel, etc.), data management
tools (i.e., databases), and the internet.
• Ability to establish trusting relationships with residents; individually, and as a group.
• Ability to listen to and assist residents in defining their problems; to help identify possible
solutions and resources.
• Ability to seek input from residents, to research possible service vendors, to evaluate
services delivered and make adjustments, if needed.
• Ability to counsel or advocate in non-judgmental ways to empower residents to make
personal decisions and enhance their self-esteem and independence.
• Ability to develop community-oriented activities that build bridges between people,
promote active interest in the life of the property, and generate resident self-sufficiency.
• Ability to effectively plan, organize, develop, implement and interpret programs, goals,
objectives, policies and procedures.