CAD Public Safety Technology Advisor

Our Client is seeking an experienced Computer-Aided Dispatch Public Safety Technology Advisor to provide operational and advisory services to enterprise-level public safety agencies. This role delivers proactive operational guidance, lifecycle management support, organizational change management assistance, and strategic advisory services for Enterprise CAD and Mobile systems within complex, high-demand public safety environments. This is not a system administration role, as customers maintain dedicated technical staff. Instead, the candidate focuses on guiding agencies to align technology with real-world operations ensuring readiness for upgrades, optimizing workflows, improving adoption, and driving long-term system success. Candidates in this role are expected to engage quickly with customers and operate as trusted advisors, often being embedded into customer environments early in the engagement lifecycle.

MUST HAVE REQUIREMENTS:

• 7+ years in technical consulting, enterprise systems for public safety technology environments.
• 5+ years of direct experience supporting public safety operations (Police, Fire, EMS).
• Hands-on experience with Computer-Aided Dispatch systems and/or Mobile solutions in a live operational environment.
• Experience participating in or supporting go-live events and post-deployment optimization.

TASKS:

• Serve as the primary Computer-Aided Dispatch/Mobile SME and trusted advisor to enterprise public safety agencies.
• Develop a deep understanding of how agencies operate, including dispatch workflows, field operations, and command structures.
• Provide guidance that aligns system capabilities with real-world emergency response needs.
• Work directly with dispatchers, administrators, and leadership to identify operational gaps and recommend improvements.
• Apply strong consulting skills to influence decision-making, drive outcomes, and build credibility with stakeholders at all levels.
• Translate technical concepts into operational value for non-technical stakeholders.
• Act as a bridge between customer stakeholders and internal teams.
• Conduct system health checks, performance reviews, and environment assessments.
• Advise agency staff on maintenance activities (backups, replication, configurations) while ensuring adherence to best practices.
• Evaluate and recommend improvements across SQL performance, GIS data, network infrastructure, and hardware.
• Identify risks proactively and guide agencies toward preventative solutions.
• Act as the central coordination point for CAD/Mobile issues during business hours.
• Triage and prioritize issues, escalating through support teams when needed.
• Manage support tickets end-to-end, ensuring resolution and clear communication.
• Collaborate closely with support, engineering, and product teams.
• Conduct pre-upgrade assessments, testing, and risk mitigation planning.
• Advise on system architecture, scalability, and high availability strategies.
• Engagement Model & Communication
• Develop and manage a Services Implementation Plan (SIP) outlining priorities, risks, and progress.
• Support multiple concurrent projects and customer initiatives simultaneously.

This is a Permanent position based out of High Point, NC.

The pay range for this position is $131000.00 - $159000.00/yr.

• Medical, dental & vision - Unlimited PTO
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

This is a fully onsite position in High Point,NC.

This position is anticipated to close on Jun 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.