Guest Experience Representative (Bilingual- Japanese Speaking)
The LineUp at Wai Kai
Job Description
Job Description
Join the Wai Kai ?Ohana | Guest Experience Representative (Bilingual, Japanese Speaking)
At Wai Kai, we’re more than a destination. We’re a place where connection, culture, and unforgettable experiences come together. From the moment a guest arrives to the final farewell, every interaction matters.
We’re looking for a Guest Experience Representative who brings genuine hospitality, strong communication, and a passion for creating exceptional experiences. This role is at the heart of our operations, supporting guests across reservations, check-in, events, and onsite engagement.
For candidates who are fluent in Japanese and English , this role also offers the opportunity to support our international guests through culturally aligned service, communication, and connection.
What You’ll DoGuest Experience & Engagement
- Welcome and assist guests with reservations, memberships, and general inquiries
- Support check-in, bookings, and activity coordination while ensuring accuracy and efficiency
- Share information on activities, amenities, events, and offerings to elevate each guest’s experience
- Engage with guests throughout the property, provide direction, and help maintain a welcoming environment
- Jump in where needed, we’re one team and one experience
Reservations & Communication
- Answer calls, respond to inquiries, and assist with bookings across multiple platforms
- Maintain accurate guest profiles and reservation details
- Partner with team members and leadership to resolve guest needs with care and urgency
Event & Operational Support
- Support onsite events, including guest assistance, setup, and breakdown
- Process transactions accurately and maintain organized workspaces
- Assist with daily operations and evolving business needs
For team members who bring Japanese language fluency, you will also:
- Support Japanese-speaking guests through interpretation during check-in, tours, and onsite interactions
- Assist with group bookings, reservations, and guest communications
- Help translate written materials or guest messaging when needed
- Partner with Sales and Marketing and Guest Experience leadership to ensure a seamless international guest experience
- Bring cultural awareness and professionalism aligned with the Wai Kai brand
- Fluency in English required; Japanese fluency, written and spoken, strongly preferred
- Prior experience in hospitality, tourism, retail, or guest service is a plus
- Strong communication skills and a natural ability to connect with people
- A team-first mindset with a willingness to adapt in a dynamic environment
- High school diploma or equivalent preferred
- Open availability, including weekends, holidays, and special events
- Ability to stand, walk, and stay active throughout your shift
- Ability to lift up to 50 pounds occasionally
Vacancy posted 14 days ago
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