ACH Operations Analyst
Veterans Sourcing Group LLC
ACH Operations Analyst (Payment Processor)
The ACH Operations Analyst supports daily ACH origination and receipt processes, ensuring accurate file transmissions and providing operational support across ODFI and RDFI functions in a fast-paced, SLA-driven environment. The role includes managing mailbox inquiries, resolving ACH account issues, supporting financial institutions, stopping payments, and maintaining case accuracy while adhering to bank policies and deadlines.
Handle daily Receiving Depository (RDFI) tasks and assist with ODFI functions as needed. Provide phone and email support to corporate customers and internal teams. Research and resolve ACH inquiries and account-related issues. Manage mailbox requests, including unauthorized transaction reversals and recoupments. Track and monitor cases using Salesforce; ensure KPI-driven productivity. Support team deadlines, routine operations, and EPP migration project tasks. Learn new system processes and take on complex ACH functions over time.
35 years of financial operations or back-office experience. Strong attention to detail, time management, and ability to complete repetitive tasks accurately. Proficient in MS Outlook and comfortable using Salesforce. Strong written and verbal communication skills; customer-centric mindset. Associates Degree preferred.
MondayFriday, 8:30 AM5:00 PM (40 hours/week).
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