Program Support Specialist

Job Description The Department of Finance, Insurance, and Business Law in the Pamplin College of Business is seeking a highly organized and detail-oriented Program Support Specialist to support the department's faculty, staff, students, and daily operations. This position supports departmental faculty members by preparing highly technical and complex course materials, correspondence, and committee‑related assignments. Program support includes conveying information related to departmental and university policies and procedures while working collaboratively with the Lead Administrative Manager, faculty, and office staff to perform the ongoing administrative and operational activities of the department. General support responsibilities include coordinating departmental faculty activities, creating spreadsheets, performing data entry, drafting, proofreading, and editing documents, assisting with committee activities, and providing support for additional departmental initiatives as assigned. The position is also responsible for maintaining the department website and social media platforms, performing assigned fiscal tasks, and providing backup support for other departmental positions as directed by the Lead Administrative Manager. The Program Support Specialist serves as an important point of coordination across faculty, staff, students, and university partners, contributing to the efficient operation of the department while supporting its teaching, research, and outreach mission. The successful candidate will be an adaptable professional with strong organizational, communication, and customer service skills who is able to manage multiple priorities in a collaborative environment. Key Responsibilities Coordinate departmental faculty activities Create spreadsheets and perform data entry Draft, proofread, and edit documents and professional correspondence Assist with committee activities and departmental initiatives Maintain the department website and social media platforms Perform assigned fiscal tasks Provide backup support for other departmental positions Work Location & Flexibility Fully on‑site for the first twelve months. After this period, the role may transition to a hybrid schedule with up to one day of telework per week, subject to departmental needs. Required Qualifications Demonstrated experience providing administrative support in an academic, higher education, or professional office environment Proficiency using Microsoft Office applications, including Word, Excel, Outlook, and other standard office technology Experience preparing, editing, and proofreading professional correspondence, reports, or other business documents with a high degree of accuracy Experience managing multiple priorities, maintaining confidential information, and supporting a variety of administrative functions in a fast‑paced environment Preferred Qualifications Experience supporting faculty, academic programs, or departmental operations within a college or university environment Experience using university administrative systems such as Banner, HokieMart, Emburse, CashNet, or similar ERP systems Knowledge of university policies, procedures, and administrative processes related to higher education operations Experience maintaining department websites, social media platforms, or other communication tools to support departmental outreach and engagement Employment Information Pay Band: 3 Overtime Status: Non‑Exempt (eligible for overtime) Appointment Type: Regular Hours per week: 40 Review Date: 7/27/2026 (open until filled) Additional Information The successful candidate will be required to have a criminal conviction check. Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. If you are an individual with a disability and desire an accommodation, please contact Samantha Gagnet at View email address on click.appcast.io during regular business hours at least 10 business days prior to the event. #J-18808-Ljbffr