Community Manager

Job Description

Job Description

Benefits:

• Commissions
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Summary
The Community Manager is responsible for the successful day-to-day site management of the apartment community providing the necessary leadership, guidance and motivation to ensure a positive working environment and quality community living. The Community Manager is responsible for ensuring all Corporate policies and procedures and compliance with local and federal laws and regulations are implemented and adhered to. The Community Manager will strive to achieve the goals of Spruce Grove, Inc. and to maximize the return on the owner’s investment.

The Community Manager, as with all members of the company is expected to conduct himself/herself in a manner, which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. The Community Manager consistently performs all functions in a fashion that inspires and motivates others to actively pursue them.

Duties

• Supervise the review and approval of all applications for move-ins in a fair and consistent manner in accordance with Fair Housing requirements and company policy. Oversee the maintenance and archival of resident files.
• Through regular property walk inspections and follow-up, oversee the physical condition and appearance of the property and strive to enhance the value of the apartment community by maintaining a hazard-free environment, while considering the best interests of the community. Conduct bi-monthly audits office audits and monthly exterior property inspections.
• Participate in the annual budget preparation process. Develop and administer the capital and operating budgets for the property. Complete monthly variance reports in an accurate and timely manner. Complete monthly revenue and expense reprojects.
• Supervise the daily opening of the leasing office and inspection of models, market window, and “rent ready” vacants to ensure they are presentable in accordance to established standards. Maintain office in a professional manner.
• In conjunction with the Regional Manager and Marketing Department, develop, implement and maintain a comprehensive marketing plan for the property. Prepare reports identifying competition rental rates, concessions, promotions and property changes. As directed, conduct off-site marketing to provide area businesses with information and increase traffic and occupancy.
• Coordinate site advertising with Marketing Department and Regional Manager. Continually review and monitor advertising accuracy and productivity.
• As directed, “shop” competition to determine sales technique, strategy and merchandising. Report findings to Regional Manager and share information with on-site staff.
• Design and implement resident retention programs in accordance with community goals. Administer the Lease Renewal program. Resolve resident complaints and directs complaints to the Regional Manager when appropriate.
• Manage the rent collection process in a timely manner and implement the legal process adhering to established standards and procedures.
• Supervise the control of delinquency and collection of funds. Ensure integrity of reports and processing of all legal notices (3 Day, Covenant or Quit or 30 and 60 days) in accordance with California Code and policy and procedure.
• Manage delinquency control.
• Initiate or ensure the initiation of all necessary evictions, preparing copies, and forwarding all appropriate paperwork for legal evictions, or other legal proceedings, ensuring all eviction and legal proceedings are followed through to completion.
• Ensure accuracy of resident move-out accounting summaries utilizing the Statement of Deposit report within the time frame designated by California Code. Consistently audit vendor bills for services in order to be fair and consistent to resident while achieving maximum performance and value from vendor. Approve, sign and submit invoices to A/P on a weekly basis.
• Ensure insurance and contract requirements are met on vendors in accordance with company policy.
• Maintain proper accounting of all petty cash and special event funds.
• Participate in staff selection process. Recruit, hire, and train all on-site staff under the approval and direction of the Regional Manager.
• Supervise and provide support and direction to the staff. Resolve associate related issues and support team building with positive and open communication.
• Support and motivate staff to participate in company sponsored classes and provided training. Ensure compliance with all mandatory training.
• Support industry networking and encourage direct reports to participate in industry association functions.
• Perform other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.

Work Environment
The Community Manager works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Office hours are usually scheduled from 9 a.m. - 6 p.m.. Saturday and/or Sunday work schedule may be required depending on property occupancy. The Community Manager should be flexible and readily available depending on the needs of the property.

Knowledge and Experience

• Customer service experience required in at least one of the following industries: property management, hospitality, retail, or real estate.
• Possess management skills including supervisory, planning, organizing, and coordinating tasks.
• Negotiate and resolve conflicts.
• Prior experience in managing a staff (supervise, train, coach, counsel, develop, motivate, interview, hire, terminate) and lead by example.
• High School Diploma or equivalent required. Two or four year college degree preferred.
• CCRM, ARM, or CAM designation(s) preferred.
• Minimum two to five years property management experience – depending on number of units.

Skills and Abilities

• Effective oral and written communication skills; ability to give clear direction and respond to inquiries. Must be able to speak effectively before groups of customers or associates of the organization.
• Understand accounting principles and budget process. Ability to read and interpret numerical information.
• Understand marketing concepts; analyzing data; and report writing.
• Proficient with Microsoft Office products (Word/Excel/Outlook) and Yardi preferred.