WRC SCADA Ignition Support Specialist

Overview & Benefits Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents. When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward. For more information about Oakland County benefits and employee perks, please visit: General Summary $85,818- $114,981 This position is hybrid. Interested in working at the intersection of technology, infrastructure, and public service? The Water Resources Commissioner's Office is seeking an Engineering Systems Coordinator to support and maintain critical SCADA (Supervisory Control and Data Acquisition) systems that help ensure the reliable operation of water and wastewater facilities throughout Oakland County. This position offers the opportunity to work with advanced automation systems, cybersecurity initiatives, disaster recovery planning, and infrastructure improvement projects that directly impact the communities we serve. If you enjoy troubleshooting complex systems, collaborating with technical teams, and supporting essential public services, this may be the role for you. What You'll Do • Maintain and support the Water Resources Commissioner's SCADA system and related infrastructure. • Monitor system performance and troubleshoot hardware, software, network, and communication issues. • Identify root causes of system outages and equipment failures and implement corrective actions. • Partner with Oakland County Information Technology (OCIT) on server, network, database, and infrastructure maintenance and upgrade projects. • Assist with planning and implementing long-range capital improvement projects involving SCADA systems. • Conduct cybersecurity preparedness and disaster recovery exercises to ensure operational readiness. • Support system upgrades, enhancements, and modernization initiatives. • Utilize Countywide and department-specific software applications to complete assignments and maintain system documentation. • Participate in on-call rotations and respond to operational emergencies, power outages, severe weather events, and other critical situations as needed. Why You'll Love It • Work with advanced technology systems that support essential public infrastructure. • Play a key role in maintaining reliable water and wastewater operations throughout Oakland County. • Gain hands-on experience with SCADA systems, cybersecurity practices, networking, and infrastructure management. • Contribute to projects that have a direct impact on public health, environmental protection, and community services. • Collaborate with technical professionals across multiple departments, including Information Technology and Engineering. • Participate in meaningful work that combines technology, problem-solving, and public service. • Be part of a team focused on innovation, operational excellence, and continuous improvement. • Enjoy opportunities to support large-scale infrastructure and technology modernization projects. Minimum Qualifications EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES REQUIRED MINIMUM QUALIFICATIONS Possess a Bachelor’s degree from an accredited college or university with a major in Electrical or Controls Engineering, Computer Science, or other closely related field of study. Have at least five (5) years of full-time work experience in the development and support of SCADA systems within the assigned subject matter area: Ignition, Rockwell Automation, Wonderware, Intellution, GE Software. SUPERVISION EXERCISED Performs duties as a work leader over other SCADA Support Specialists and/or User Support Specialists. Instructs, assigns, and checks the work of others. Assists in the orientation and training of new support staff. ESSENTIAL JOB FUNCTIONS Troubleshoots and determines the root cause of SCADA system outages and hardware failure and corrects such issues as appropriate. Documents standard operating procedures for the SCADA systems and ensures adherence to those procedures. Collaborates with Oakland County Information Technology (OCIT) as liaison for WRC regarding the SCADA infrastructure. Coordinates with OCIT to implement network upgrades, server upgrades, and security updates for the WRC SCADA system. Work with OCIT to ensure optimal server resource usage, monitor SCADA server memory and Central Processing Unit (CPU) usage and determine efficient programming or scripting approaches. Understands and carries out OCIT Department policies and procedures and works closely with OCIT to resolve issues within the SCADA system. Work as a liaison to Safety Dispatch to ensure proper emergency dispatching for SCADA alarms at WRC facilities. Work with various cellular carriers to maintain the widespread SCADA network and troubleshoot any outages. Trains WRC and CVT users in all aspects of Oakland County’s SCADA system. Prepares or assists in the preparation and maintenance of user manuals, training guides and procedures. Ensures that staff are informed of modifications in procedures, input/output reports, system capabilities, and other related changes. Responding to end-user’s questions, complaints, and concerns throughout WRC and CVT’s in the resolution of difficulties encountered in the operation of the SCADA system. Assists with the acceptance testing of site installations, enhancements, and upgrades of the SCADA system. Oversees contractor work within the SCADA system both on-site and remote. Reviews electrical schematics, instrumentation, and control schematics, as required for integration with the SCADA system. Ensures that all SCADA alarms have the appropriate response codes for Oakland County Safety Dispatch. Develops SCADA Human-Machine Interface (HMI) graphic screens using programming language. Attend and participate in meetings related to assigned divisions/work units. Write scripts using languages, such as Python, Java, VBA to generate reports for WRC staff. Evaluate the SCADA system / network to reprogram, update, and add new features where feasible. Collect user requirements and determine how they translate in application features to help staff utilize the SCADA systems potential. Perform programming, testing, and commissioning of new SCADA platform features and upgrades. Responsible for interacting with vendors to resolve application issues. Utilizes current Countywide and/or department specific software to complete assignments. ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS Ability to communicate technical and complex information both verbally and in writing, establish and maintain cooperation, understand, trust, and credibility, perform multiple tasks. Attention to detail due to highly critical tasks. Ability to operate a motor vehicle and/or be a passenger. WORKING CONDITIONS Work is performed in a typical office environment and at events in various locations. Some work may be performed in outdoor construction conditions. May participate in activities that require driving or being a passenger in an automobile or bus. IMPORTANT NOTE: The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor. ADDITIONAL DESIRABLE QUALIFICATIONS Considerable knowledge of Ignition by Inductive Automation. Version 7.9. Considerable knowledge of Ignition Vision or Perspective. Considerable knowledge of Allen Bradley PLC suite of products. Considerable knowledge of Factorytalk View SE. Considerable understanding of Programmable Logic Controller (PLC) such as Allen-Bradley or Siemens and how to create/modify PLC programs. Considerable knowledge of cellular modems/networks including Verizon DMNR technology. Considerable knowledge of IT Principles, methods, and practices. Considerable experience supporting or developing SCADA systems. Considerable experience with database administration. Considerable knowledge of current cyber security practices. Considerable oral presentation ability, writing proficiency, and visual graphics design. Demonstrated ability to work well under pressure and adaptable to changing circumstances. Considerable strong interpersonal and problem-solving skills. Additional Minimum Qualifications Union* BU95 - United Auto Workers (UAW) Local 889: WRC Const Insp Non-Supv (UAW) *If applicable EEO Statement We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Inclusion Statement Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD. At Oakland County, we offer a stable and supportive work environment, competitive salaries, comprehensive benefits, professional development, and generous education assistance program. We value the dedication and hard work of our team and our commitment to the communities we serve - it's at the heart of our success. We're always seeking new ways to enhance our workplace and foster a culture of growth, inclusion, and innovation. We believe that our people are our greatest asset, and our future depends on the diverse perspectives, experiences, and talents of our team. Join us on our mission to keep Oakland County a vibrant place to live, work, and play.