Spa Manager

Job Description Job Description About Bohemia Healing Spa Bohemia is a Wichita-owned spa built around the idea of healing, relaxation, natural/holistic treatments, and exceptional guest care . Owner Kelli Foster purchased the spa in 2011 with a vision of creating a safe, nurturing environment for both clients and therapists. Bohemia has 2 locations. Our original Delano location and our East location at Central & Woodlawn Our Purpose: “To reduce stress in the lives of those we touch every day through our spa treatments.” Our Mission: To provide luxurious spa services with healing focus for an unparalled customer experience We are seeking an experienced, motivated, and customer-focused Spa Manager to lead our team, oversee daily operations, and help create an outstanding experience for every guest. Role of the spa manager The Spa Manager leads and inspires a passionate, dedicated team committed to creating an exceptional spa experience for every guest. This role is responsible for bringing the company’s mission to life by providing luxurious, healing-focused spa services in a welcoming, relaxed, and balanced environment. From the moment a guest first contacts us to the moment they leave the spa, the Spa Manager ensures every interaction reflects our commitment to impeccable customer service, exceptional treatments, and genuine care. The ideal candidate is a natural leader who empowers their team, upholds high standards, and creates an atmosphere where both guests and employees feel valued, supported, and cared for. Position Summary The Spa Manager is responsible for the overall operation of the spa, ensuring exceptional customer service, efficient business performance, and a positive work environment. This role combines leadership, team development, scheduling, sales, and operational management to maintain the highest standards of service and professionalism. Essential Job Duties and Responsibilities Lead, motivate, and support a team of massage therapists, estheticians, and front desk team Deliver exceptional guest service and promptly resolve customer concerns. Employee files / Documentation Monitor appointment scheduling, client retention, and overall guest satisfaction Manage inventory, retail products, and supply ordering & adhering to budget restrictions Ensure compliance with health, safety, and sanitation standards Track sales performance and implement strategies to meet revenue goals Execute promotions, memberships, and seasonal offerings New employee recruitmant & training Accounting and Record Keeping Cash Management Communications Customer Service and qualinty control Qualifications Previous management experience in a spa, salon, wellness center, or hospitality environment preferred. Strong leadership team-building skills Experienced with leading a team of people Excellent communication and customer service abilities. Experience with scheduling software and point-of-sale systems. Strong organizational and problem-solving skills. Ability to multitask in a fast-paced environment. Passion for wellness, beauty, and creating exceptional guest experiences Why Join Bohemia Healing Spa? At Bohemia Healing Spa, we believe wellness begins with our team. We foster a collaborative, uplifting workplace where employees are valued, encouraged to grow, and empowered to provide exceptional care to our clients. If you're an enthusiastic leader with a passion for wellness and outstanding customer service, we'd love to hear from you.