Housekeeper

SUMMARY: Clean guest rooms as assigned ensuring the hotels established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest and owner requests/complaints. Ensures the confidentiality and security of all guest rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Clean assigned guest rooms by priority.
• Transport cleaning supplies, amenities and linens to assigned guest room.
• Empty trash containers and recycling.
• Remove all dirty towels and replace with clean par to designated layout
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Removes soiled robes and places fresh robes in guest rooms.
• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.
• Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box.
• Realign furniture to floor plan.
• Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
• Clean, dust, polish at bar patios, sweep & mop, clean BBQs.
• Inspect all kitchen equipment the ensure par levels and cleanliness are met and replace as needed.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.
• Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
• Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room.
• Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
• Vacuum throughout entire room and spray room with deodorizer.
• Update status of rooms cleaned on assignment sheet and report the status to the appropriate supervisor or manager.
• Ensure all supply closets are stocked and ready for the following day.
• Report any deficiencies to the housekeeping office.
• Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor.
• Clean guest suite, entry ways, & patios.
• Sweep, dust, & mop stairs, rail-hands, windows, and cobwebs.
• Make up cribs and rollaway beds.
• Stock cleaning supply closets.
• Follows hygiene regulations for the sanitizing and washing of all guest room glassware.
• Handle guest and owner complaints, ensuring satisfaction.
• Report any damages or maintenance problems to your supervisor/housekeeping office.
• Adhere to Lost and Found policy including key control.
• Support safe work habits and contribute to a safe working environment at all times.
• Follow directions, get along with co-workers and supervisors, treat co-workers, supervisors and guests with respect and courtesy, contributes to a positive and rewarding team environment and refrains from abusive, insubordinate and/or violent behavior.
• Perform other related duties as requested by the supervisor.

QUALIFICATIONS, SKILLS & ABILITIES:

• Ability to satisfactorily communicate in basic English with guests, co-workers and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to exert physical effort consistent with cleaning an industry standard number of units per shift Punctuality and regular and reliable attendance.

EDUCATION AND/OR EXPERIENCE:

• Previous experience and/or training preferred
• High school or GED graduate preferred

LANGUAGE SKILLS:

• Ability to read, comprehend and provide instructions, both written and verbal.

CERTIFICATES & LICENSES:

• Must provide valid document(s) to work in the US.

WORK ENVIRONMENT :
The work environment at Company ranges from wintertime lows of 30 degrees to summertime highs to 80+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.


PHYSICAL DEMANDS:
While performing the duties of this job, the employee must be able to:

• Use hands to finger, handle, or feel; and talk or hear.
• Specific vision abilities required by this job include close vision.
• Lift 25-50 lbs. (for specific positions)
• Sit, stand and walk for long periods of time.
• Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.

GROOMING & UNIFORM:


Some positions will be required to wear uniforms. Uniforms are the property of Company. Uniforms that have been tampered or destroyed will be the responsibility of the employee and disciplinary action will apply.