Veterinary Receptionist

Job Title: Receptionist

Animal Wellness of Strongsville invites you to join a compassionate and highly respected small animal practice dedicated to exceptional patient care. We are proud to be AAHA Accredited, a distinction that reflects our deep commitment to the highest standards of veterinary medicine. The community clearly recognizes this dedication, as evidenced by our excellent 4.8-star Google rating. If you are looking for an environment where your skills are valued and where patient well-being comes first, this is the opportunity you have been seeking. Joining our hospital means becoming part of a supportive network focused entirely on your professional journey. We believe in providing every resource necessary for you and your teammates to grow and succeed. Our network fosters a culture of continuous learning, offering robust programs designed to help you achieve long-term career goals, whether that means becoming a credentialed technician, moving into leadership, or simply doing your best work every day alongside dedicated teammates.

We provide comprehensive small animal medicine in a supportive environment where quality of care is paramount. The medical excellence you provide is supported by access to internal specialty consultations, ensuring that our veterinarians always have expert guidance for complex cases. We prioritize robust workflow support and education, creating an atmosphere where you can focus entirely on delivering the high-quality medical outcomes expected of an AAHA-accredited facility. Animal Wellness of Strongsville is centrally located in Strongsville, Ohio. This community offers an ideal balance between suburban convenience and easy access to larger metropolitan amenities, giving you countless options for recreation, dining, and community engagement. Strongsville is known for being a friendly, engaged community, making it a wonderful place to establish roots and enjoy a high quality of life outside of the hospital.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation: A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing: We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security: Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth: We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network: Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks: Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health: Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.