Instructional Designer (Part-Time)

Instructional Designer (Part-Time)

The primary purpose of this role is to design and maintain multimedia courses used to provide training to all credit union employees and support an environment that allows staff to provide consistent service excellence to members, employees and business associates as outlined in our mission, vision and standards of excellence. This is accomplished by planning and implementing employee education and training programs to support the strategic plan of the credit union.

Essential functions and supporting duties include:

• Planning, assessing, designing and creating engaging and adaptive multi-media learning solutions that are aligned with corporate strategic initiatives and business needs.
• Investigating and researching training methods and procedures to determine new or improved training methods as well as new and improved content materials.
• Creating and providing training that is adaptive in content and delivery method to learning styles, topic, content complexity, etc.
• Conducting training sessions or facilitating classes to implement new courses or content for existing curriculum.
• Reviewing training content for instructional design integrity and maintaining a process to ensure all published content is relevant and current.
• Maintaining current and comprehensive knowledge of the Credit Union's core system and software functionality as well as Credit Union products, services, policies, and procedures for the various areas of the position.
• Collaborating with managers and subject matter experts to determine training and development needs, instructional strategies and business priorities. Making instructional recommendations about learning solutions (instructor-led, e-learning, and blended content) to address training needs and/or skills gaps.
• Measuring and evaluating instructional solutions for maximal learning effectiveness and impact via regularly scheduled follow-up and user feedback.
• Monitoring courses, materials and eLearning to ensure continuous improvement of training content and delivery methods, to include regular classroom observations.
• Remaining current on emerging technologies, methodologies, and enhancements to current learning technology and attending periodic seminars, forums and meetings to ensure currency of education.
• Managing multiple department projects simultaneously through proper time management.
• Ensuring consistency in all company training materials, and that they comply with quality assurance standards as well as meet company writing standards and style manual.
• Maintaining all functions of LMS to include creating and uploading new content, reporting, and assigning learning activities.
• Actively participating in corporate projects to provide input and gather information that may affect training.
• Serving as a backup for Learning & Experience Specialist in the classroom or as needed within the department.
• Utilizing a range of computer software applications to include Microsoft Office, Adobe, Camtasia, SnagIt and Articulate Storyline 3 and other software that may be needed.

Required knowledge includes overall knowledge of Training Principles specifically with knowledge of commonly used training methods, adult learning styles, and effective training tools.

Required education is equivalent to a four-year high school education plus some additional post-secondary technical course work.

Required experience is 6 – 24 months experience in a financial institution environment, specifically in the field(s) of teller, member service, loan with sales & service experience.

Experience writing curriculum and working with various eLearning software, Articulate and Camtasia is required.

Skills and abilities include:

• Ability to adhere to BayPort Credit Union's Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It's On Me, and One Team.
• Articulate clearly, communicate well with others in writing, verbally, and through the use of presentations and other learning tools.
• Strong listener to assess learning deficiencies.
• Ability to operate a PC, to include but not limited to Microsoft Word, Excel, Outlook, and Power Point programs.
• Ability to adapt well to varying conditions and/or audiences, well organized, problem-solver, member-service skills, attentive to detail and goal-oriented.

This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.