Inside Sales / Customer Service Representative

Barens is a division of BE Power Equipment. We are a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service. Why work with us? A competitive wage and total compensation package commensurate with experience. 401(k) & 401(k) matching program. Paid time off from work. Strong culture to promote from within. Modern, well-equipped environment with excellent staff facilities. Regular team building & social events - we like to have fun! Key Responsibilities Order Entry & Processing Accurately enter and process customer orders via phone, email, and online platforms Review orders for completeness, pricing accuracy, and product availability Coordinate with internal departments (shipping, accounting, etc.) to ensure timely fulfillment Customer Service Handle inbound customer inquiries regarding products, pricing, order status, and support issues Resolve customer concerns promptly and professionally Maintain customer records and documentation within the CRM system Outbound Sales & Retention Proactively contact existing customers to build relationships, address needs, and uncover new opportunities Follow up on quotes, backorders, and lapsed accounts to support customer retention Identify upsell and cross-sell opportunities and relay them to the appropriate sales rep when needed /> Identify upsell and cross-sell opportunities and relay them to the appropriate sales rep when needed Qualifications High school diploma or equivalent (Associate’s or Bachelor’s degree preferred) 2+ years of experience in customer service, inside sales, or order entry preferred Excellent verbal and written communication skills Strong organizational and multitasking abilities Comfortable with outbound calling and relationship-building Proficient in Microsoft Office Suite and CRM/order entry systems (e.g., Salesforce, Acumatica, NetSuite) The pay range for this role is: 40,000 - 50,000 USD per year (Barens - PA) #J-18808-Ljbffr