Splunk ITSI & Monitoring Engineer

Splunk ITSI & Monitoring Engineer

Position Description
We CGI is seeking a Splunk ITSI & Monitoring Engineer to join our Enterprise Observability Practice.
You will help clients mature, enhance, and expand their observability capabilities – building service centric monitoring with Splunk IT Service Intelligence (ITSI), Splunk Cloud Platform, and Splunk Observability Cloud, administering Splunk and infrastructure monitoring tools, and integrating with ServiceNow and Cisco ThousandEyes – while supporting client engagements across the United States.

This is a Full-Time, On-Site employment opportunity located in Lafayette, LA (Preferred) or any CGI Office in a Hybrid Model.

Your future duties and responsibilities
.    Build and enhance Splunk ITSI services, service templates, KPI base searches, entities, and dependency trees, including service onboarding from the ServiceNow CMDB
.    Configure and tune KPI thresholds, health scores, and adaptive thresholding; support anomaly detection and predictive analytics use cases
.    Configure correlation searches, notable event aggregation policies, and Episode Review actions to reduce alert noise and create accurate ServiceNow incidents
.    Administer Splunk Enterprise and Splunk Cloud Platform components – forwarders, indexes, retention, and apps – and coordinate patches and upgrades
.    Administer OpManager or similar infrastructure, network, and APM tools; maintain monitoring coverage and alert tuning, and validate monitoring after changes and releases
.    Onboard and normalize data using the Splunk Common Information Model (CIM), including ThousandEyes and Splunk Observability Cloud telemetry for ITSI service health views
.    Build glass tables, operations dashboards, and capacity and performance reports for operations, engineering, and leadership audiences
.    Optimize SPL and KPI searches – favoring shared base searches over ad hoc searches – to improve performance and manage Splunk Cloud workload
.    Validate searches, integrations, and content after vendor upgrades; support Tier 2 and Tier 3 incident investigation and root cause analysis
.    Maintain runbooks, templates, configuration baselines, and integration documentation, and provide knowledge transfer to client teams
.    Contribute to practice assets, including service templates, KPI libraries, content packs, and onboarding standards

Required qualifications to be successful in this role
At least 5+ years of experience in monitoring, observability, or IT operations platforms.
.    3+ years of hands on experience with Splunk Enterprise or Splunk Cloud Platform, including administration and data onboarding
.    2+ years of hands on Splunk ITSI experience, such as services, KPIs, service templates, entities, glass tables, or Episode Review
.    Strong SPL skills, including searches, dashboards, alerts, reports, and data models
.    Experience with OpManager or similar infrastructure and network monitoring tools, including alert tuning and event management
.    Experience integrating Splunk or monitoring tools with ServiceNow for incident creation or CMDB data
.    Working knowledge of Linux, Windows, networking, VMware, and public cloud (AWS or Azure)
.    Understanding of observability concepts – logs, metrics, traces, synthetic monitoring, and service health

Desired qualifications/non essential skills required:
.    Splunk certifications, such as Splunk IT Service Intelligence Certified Admin, Cloud Certified Admin, Enterprise Certified Admin, Core Certified Power User or Advanced Power User, or O11y Cloud Certified Metrics User
.    Familiarity with Splunk ITSI 5.0, including Event iQ Detect and Diagnose, AI powered Service and KPI Discovery, and Alert Data Integrations
.    Experience with notable event aggregation policies, adaptive thresholds, and the Splunk Common Information Model (CIM)
.    Experience with Splunk Observability Cloud, OpenTelemetry, Cisco ThousandEyes, or the Splunk Network Intelligence app
.    Experience with Dynatrace, Splunk AppDynamics, or other APM platforms
.    Experience with the Splunk AI Toolkit (formerly Machine Learning Toolkit, MLTK), Splunk AI Assistant for SPL, or other AIOps use cases
.    Scripting and automation skills (Python, PowerShell, REST APIs)
.    Knowledge of ITIL incident, problem, and change management
.    Experience in utilities, energy, or regulated public sector environments, or in consulting or systems integration

Education: Bachelor's degree in computer science on related field.

#LI-ARK1

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $65,300.00 $192,800.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:  
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well being programs

CGI anticipates accepting applications for this position through 2026 11 30. 

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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

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