Operations Manager, Strategy Plasma

Key Responsibilities Serve as the single point of contact for client-facing operational performance and issue resolution Translate client needs into clear, actionable operational priorities Lead recurring performance reviews, scorecards, and business updates Communicate performance trends, risks, and improvement opportunities Operational Performance Own and track KPIs across service, cost, quality, and reliability Identify performance gaps and lead root cause analysis Partner with cross‑functional teams to implement and sustain improvements Ensure alignment with client expectations and service commitments Continuous Improvement Lead and support continuous improvement initiatives across plasma operations Apply Lean, Six Sigma, and process improvement methodologies Facilitate process mapping, Kaizen events, and workflow optimization Track and report operational and financial impact of initiatives Transportation & Network Coordination Partner with transportation teams on routing, network design, and carrier performance Monitor KPIs such as on‑time delivery, cost, and utilization Support planning, exception management, and variability reduction Reporting & Analytics Build and maintain operational dashboards and scorecards Ensure data accuracy and consistency across reporting Provide actionable insights to drive decisions Support ad hoc analysis tied to client and operational needs Priority will be given to candidates who reside in the Erlanger, KY metropolitan area. We are unable to provide sponsorship for this role presently or in the future. Minimum Qualifications Bachelor’s degree or equivalent experience Typically 7+ years of experience in operations, logistics, or continuous improvement roles Critical Skills (Must Have) Experience serving as a client‑facing or cross‑functional liaison with strong stakeholder management skills Proven continuous improvement and problem‑solving experience (Lean, Six Sigma, or equivalent) Demonstrated ability to analyze data and drive measurable operational improvements Strong communication skills, including executive‑level reporting and storytelling Ability to work independently in a cross‑functional, fast‑paced environment Strong analytic mindset with structured problem‑solving approach Preferred Skills (Nice to Have) Six Sigma certification (Green Belt or higher) or Kaizen experience Experience in plasma operations, healthcare logistics, or regulated environments Proficiency in Power BI and/or Tableau Working knowledge of SQL and advanced Excel Experience building operational scorecards and dashboards Strong critical thinking and problem‑solving capability Work Environment Hybrid role based in Erlanger, KY (3 days onsite) Occasional travel to distribution centers Work across office, warehouse, and transportation environments Compensation Base Pay Range: $105,800 - $176,300 Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) View email address on click.appcast.io or (Canada) View email address on click.appcast.io. Resumes or CVs submitted to this email box will not be accepted. #J-18808-Ljbffr McKesson