Customer Service Rep - Corporate

Customer Service Rep Corporate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Rep Corporate based in the United States.

As a Customer Service Representative, you will play an important role in delivering exceptional customer experiences by handling service requests and resolving inquiries efficiently and accurately. You will serve as a primary point of contact for customers, primarily through inbound calls, while occasionally making outbound calls to follow up on outstanding issues. Working within a collaborative and service-oriented team, you will use your communication and problem-solving skills to understand customer needs and provide appropriate solutions. You will also maintain accurate customer records, process service requests, and enter operational information related to billing and route scheduling. Your contribution will help maintain service quality, improve operational efficiency, and strengthen customer satisfaction. This fully remote opportunity offers a chance to develop your customer service expertise within an established environmental services organization.

Accountabilities:

• Respond promptly and accurately to customer service requests, demonstrating empathy, professionalism, patience, and respect in every interaction.
• Handle primarily inbound customer calls and initiate outbound calls when necessary to address inquiries, provide updates, and resolve outstanding issues.
• Understand customer concerns and deliver effective solutions in accordance with established service procedures and company guidelines.
• Enter standard customer requests and service-related information accurately into internal systems.
• Collaborate with cross-functional teams and other departments when additional support is required to resolve customer issues.
• Document customer interactions, maintain detailed support records, and ensure all information is updated accurately and in a timely manner.
• Enter service and route-related data into computer systems to support billing processes and route scheduling operations.
• Maintain high standards of productivity, efficiency, and service quality while meeting established performance expectations.
• Contribute to continuous quality improvement initiatives by following operational procedures and identifying opportunities to improve the customer experience.
• Work collaboratively with colleagues to ensure consistent service delivery and effective resolution of customer inquiries.
• Perform additional job-related responsibilities as assigned.

Requirements:

• High school diploma or GED equivalent required.
• At least one year of professional experience in a call center, customer service, or a related client-facing environment.
• Previous experience working effectively within a team-oriented environment.
• Strong verbal and written communication skills, with the ability to interact professionally with customers and understand their needs.
• Excellent active listening, problem-solving, and conflict-resolution skills.
• Customer-focused mindset, with a demonstrated ability to remain patient, empathetic, and professional when handling challenging situations.
• Strong attention to detail and accuracy when processing requests and maintaining customer information.
• Basic computer proficiency and the ability to navigate multiple systems while handling customer interactions.
• Good organizational and time-management skills, with the ability to manage multiple inquiries and meet service expectations.
• Ability to adapt to changing priorities and work efficiently in a fast-paced customer service environment.
• Knowledge of the waste management industry is preferred.
• An Associate's or Bachelor's degree is preferred.
• Experience using bilingual communication skills in a professional business environment is an advantage.
• Flexibility to work a shift scheduled within the operating hours of 6:00 AM to 6:00 PM Central Time.
• Availability to work one to two mandatory Saturday shifts per quarter.

Benefits:

• Competitive hourly compensation of $19.50.
• Fully remote working arrangement within the United States.
• Comprehensive medical insurance coverage.
• Dental and vision insurance plans.
• Healthcare and dependent care Flexible Spending Accounts (FSA).
• Short-Term and Long-Term Disability coverage.
• Life insurance and Accidental Death & Dismemberment (AD&D) insurance.
• Employee and Family Assistance Program (EAP), providing additional personal and professional support.
• Employee discount programs.
• Retirement savings plan with a generous employer matching contribution.
• Employee Stock Purchase Plan (ESPP), offering eligible employees an opportunity to participate in company ownership.
• Paid Time Off (PTO).
• Opportunities for professional development, continuous learning, and career advancement.
• Access to modern tools and technology designed to support productivity, efficiency, and safe working practices.
• Opportunity to contribute to customer satisfaction and environmental sustainability through essential service operations.