Surgery Scheduler- Otolaryngology

Surgery Scheduler Full Time Monday through Friday 8:30am-5:00pm Essential Duties And Responsibilities:

• Greet patients in a friendly manner whether on the phone or in person.
• Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
• Verify patient personal and insurance information – coordinate pre-op testing per insurance.
• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor's schedules, print and distribute to appropriate personnel.
• Maintain the strictest patient confidentiality.
• Work with billing staff to ensure all procedures are charged.
• Cover/fill-in for co-workers as needed.
• Track case volume and direct cases to facilities per direction of management team

All other duties/responsibilities as assigned. Knowledge Skills And Abilities: Medical terminology, verbal and written. CPT and ICD-9 coding. Referral process. Must have the ability to learn new computer programs. Act professionally towards customers, physicians, and co-workers. Must be able to multitask and prioritize. Must possess time management skills. Education and / or Certification/Licensure: High school diploma or GED Experience: 2+ years prior surgery scheduling, telephone, computer and customer service experience. If you are committed to putting our patients first and helping shape the future of care, you belong at Duly. The compensation for this role includes a base pay range of $16.35-$24.52, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Duly Health and Care