Membership Sales & Coordinator

Job Description

Job Description

Overview

Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.

Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality.

Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.

Join the founding team at Canyon Ranch Austin. Recruitment is underway today, with anticipated start dates beginning in Fall 2026.

As a Membership Sales Coordinator, you'll play an important role in introducing guests to the Canyon Ranch Membership program while creating exceptional experiences from their first conversation through their continued membership. This role is perfect for someone who enjoys building relationships, providing outstanding service, and helping others discover the long-term benefits of a wellness lifestyle. You'll combine consultative sales with exceptional hospitality, supporting members throughout their journey while helping grow our vibrant membership community.

This is an onsite position in Spicewood, TX.

Responsibilities

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:

• Welcome prospective and current members by providing exceptional service and serving as a trusted resource throughout their membership journey.
• Conduct membership tours and consultations, helping guests understand the value and benefits of becoming a Canyon Ranch member.
• Build relationships with prospective members through thoughtful follow-up before, during, and after their stay.
• Prepare membership agreements, welcome materials, and member communications while maintaining accurate records across multiple systems.
• Coordinate member arrivals, amenities, special events, and exclusive experiences to ensure every interaction is personalized and memorable.
• Monitor membership activity, renewals, and reporting to support operational excellence and business growth.
• Collaborate with colleagues across the resort to deliver a seamless and elevated member experience.
• Contribute to membership sales goals while maintaining Canyon Ranch's exceptional standards of service.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• 3+ years of experience in sales, hospitality, customer service, membership services, or a related guest-focused role.
• High school diploma or equivalent required.
• A passion for building relationships and delivering exceptional customer experiences.
• Strong communication, organization, and follow-up skills with excellent attention to detail.
• Comfortable balancing multiple priorities in a fast-paced, guest-focused environment.
• Experience using Microsoft Office and the ability to quickly learn new systems and technology.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays).
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care).
• Employer-paid life insurance and Employee Assistance Program.
• Paid Maternity leave.
• A supportive, collaborative work environment with opportunities for professional growth.