Retail Location Manager

Job Description

Job Description

Retail Location Manager

Position Overview:

The Retail Location Manager is responsible for overseeing the store's daily operations, ensuring exceptional customer service, strong sales performance, operational efficiency, and team development. This role provides leadership across sales, service, parts, inventory, and administrative functions while maintaining compliance with company policies and safety standards.

Key Responsibilities:
Store Operations & Leadership:

• Direct all day-to-day dealership activities, ensuring smooth and efficient operations.
• Maintain proper opening and closing procedures to safeguard company assets and deliver consistent customer service.
• Foster a positive, performance-driven culture through coaching, mentoring, and team leadership.
• Serve as a visible leader by actively engaging with customers and employees.

Sales & Business Development:

• Drive revenue growth by leading trailer sales, parts sales, service revenue, and related business opportunities.
• Support the sales team in achieving monthly and annual sales objectives.
• Assist customers in selecting products that best fit their transportation and hauling needs.
• Represent the dealership at industry events, agricultural expos, trade shows, community events, and other promotional opportunities.

Service & Parts Management:

• Oversee service and parts operations to ensure productivity, quality workmanship, and customer satisfaction.
• Manage warranty claims and related processes efficiently.
• Coordinate with department staff to achieve performance goals and maintain high service standards.

Inventory & Merchandising:

• Monitor inventory levels and forecast future product needs.
• Ensure merchandise is ordered, received, stocked, assembled, and displayed appropriately.
• Maintain attractive and organized trailer and parts display throughout the store.
• Coordinate trailer assembly and preparation for sale.

Team Development & Administration:

• Recruit, train, and develop employees to support business growth and operational success.
• Supervise administrative staff and ensure accurate completion of clerical and financial responsibilities.
• Manage scheduling to ensure adequate staffing during operating hours.
• Promote a professional and collaborative workplace environment.

Compliance, Safety & Financial Controls:

• Ensure adherence to all company policies, safety procedures, and regulatory requirements.
• Maintain standards for cleanliness, security, cash handling, and banking procedures.
• Protect company assets through effective operational controls and employee accountability.
• Monitor expenses and contribute to overall profitability through sound business practices.

Qualifications:

Required:

• High School Diploma or GED.
• Valid Driver’s License.
• Previous leadership experience in a retail, dealership, sales, or customer service environment.

Preferred:

• 3–5 years of management experience.
• 3–5 years of sales experience.

Desired Skills:

• Strong leadership and team-building abilities.
• Excellent communication and interpersonal skills.
• Ability to resolve customer and employee concerns professionally.
• Proven organizational and problem-solving skills.
• Experience managing inventory, budgets, and operational performance.
• Results-oriented with a focus on customer satisfaction and business growth.

Compensation & Benefits:

• Competitive salary with performance-based bonus opportunities.
• Medical, dental, and vision insurance available upon eligibility.

• Paid Time Off (PTO) beginning in the first year of employment.
• Ongoing training, professional development, and advancement opportunities.