Teller (Floater)

Location: 701 S Main Street, Joplin, Missouri. Incumbent may float to other Arvest branches in Joplin market based on staffing needs. Work Hours: Monday through Friday 8:30 am to 5:30 pm and rotating Saturdays 8:45 am to 12:15 pm. SUMMARY Under the supervision and guidance of the assigned manager, the Teller accepts and processes transactions from bank customers by personal contact, mail, and night deposit. The incumbent identifies customer needs and refers them to product specialists. The Teller gains knowledge of other areas in the bank and by cross‑training to provide an expected level of exceptional customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES Contribute to achievement of branch sales goals by engaging customers in discovery conversations to determine their product needs and referring customers to the appropriate product specialists. Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness. Smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer are all examples. Accurately accept and process customer teller transactions. Adhere to bank policies and procedures, including customer identification program. Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits. Process branch and/or teller capture. Prepare daily settlements of teller cash and proof transactions. Using customer focused skills, explain policies and procedures to customers as applicable. Balance cash drawer to transactions daily. May open new accounts if successfully completed FSR training. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity. TEAM ACCOUNTABILITIES Support and uphold the Arvest Mission Statement. Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded. Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service. Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation. Promote professionalism at all times. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or GED required. Sales experience, cash handling, customer service, bank, or other financial service provider experience preferred. OTHER SKILLS AND ABILITIES Reliable attendance: arrive on time, work on site, and maintain regular attendance. Cooperative workplace: work cooperatively with all co‑workers regardless of personality, presence or communication style. Customer service: provide cordial customer service regardless of customer personality, presence or communication style. Multitasking: perform several tasks at once. Stress tolerance: work in a stressful atmosphere. Flexibility: rotate job tasks and occasionally work overtime. Greeting: greet others cordially.` Prioritization: coordinate multiple and changing priorities. Communication: verbally communicate with all other associates. Technology: operate telephone, scanner, copier and fax machines; use personal computer keyboard to create reports, schedules and other documentation. Mobility: move from department, division, or bank to department, division or bank to attend meetings. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Stand, walk, sit, talk and hear regularly; occasionally reach with hands and arms; stoop, kneel or crouch. Occasionally lift or move up to 52 pounds. Vision: close, distance and color vision with ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The noise level is usually moderate. Grade 10 Pay Range: $15.38 - $18.26 per hour #J-18808-Ljbffr