Payments & Risk Operations Lead

Location Austin Employment Type Full time Location Type On-site Department Growth About Base Base is building the foundation of American power. The grid is the largest, most complex machine in the world. Yet it’s aging, struggling to keep up with today’s demand, and is unprepared for our electrified future. Base is modernizing the grid as the first engineering-led, technology-driven power company. We’re deploying a nationwide network of distributed batteries that strengthens critical infrastructure and saves Americans money. Our team of engineers, operators, creatives, technicians, and electricians design and deploy systems at speed. If you want to tackle the problem that will define this century and shape the future of American energy, now is the time. Join us. About the Role As part of our Member Experience team, you’ll own one of Base’s most critical business functions: ensuring the credit and payment quality of our members as we scale. You’ll lead the approach, operations, and systems behind the billing and payments lifecycle—balancing member experience, risk management, and profitability. You’ll drive initiatives that improve our membership portfolio’s quality and compliance, all while garnering member trust. What You’ll Do Payment Collection: Oversee enforcement of non-payments and ensure members remain in good standing. Billing Operations: Define and run the process for collections, billing exceptions, disputes & chargebacks, payment plans & exceptions, disconnections & reconnections, and escalations to resolve billing issues. Bankability: Partner with Finance to ensure all documentation, data, and processes required for bankability are properly maintained. Process Governance: Partner with Finance and Compliance to define and maintain clear business processes, policies, and controls that impact profitability and compliance with regulatory requirements. Fraud Prevention & Credit Quality: Develop and implement processes such as credit checking as Base scales, partnering closely with Software Engineering. Reporting: Create and maintain reporting to monitor operational KPIs and health across the billing lifecycle. What You'll Bring 4-8 years of experience in billing, payments, or risk management - ideally within energy, utilities, fintech, or a similarly regulated consumer industry. Equally comfortable defining high-level strategy and getting in the weeds — you can design the vision, build the dashboards and tools, and execute the day-to-day work yourself. Exceptionally organized, with a bias for documentation, dashboards, and process clarity. Skilled at balancing business priorities, regulatory compliance, and customer experience. Comfortable working cross-functionally with operations, engineering, finance, accounting, and compliance. Data-driven and detail-oriented — you trust metrics as much as you trust good judgment. Our Values We’re building a winning culture and we’re looking for people who are up for the challenge. Here’s what we expect from day one: In-Person Only: We work full-time in the office. No hybrid. No remote. Challenge the Status Quo: Question assumptions. Fix broken systems. Principles > rules. Move Fast: Focus on what matters, act quickly, and learn by doing. Give & Get Feedback: Be direct, be humble. Challenge ideas–including your own. Own the Outcome: Take full responsibility. Deliver results. No excuses. Act Like an Owner: Be resourceful, mindful of impact, and committed to the business. Be Decisive: Drive clarity. Make bold calls with imperfect info. Bring the Intensity: This is not a 9-to-5. We're building something hard which requires real commitment. #J-18808-Ljbffr Epoch Biodesign