Licensed Customer Service Representative

Licensed Customer Service Representative

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position.

Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. If you are looking for the chance to learn new skills and grow your career, this is the role for you.

Salary Range: $3,500 - $6,000 per month (base + commission)

Requirements

• Property & Casualty license (required)
• Work in-person at our agency office location 8:30 a.m. - 5:30 p.m. Monday through Friday
• Bilingual English/Spanish preferred but not required
• Must pass credit and background check
• Cannot have conflicting outside appointments or must terminate

Benefits

• Base Salary plus Commission
• Paid Time Off (personal sick/days and vacation)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Retirement Plan

Responsibilities

• Provide customers with additional information about new products and services.
• Process customer policy change requests.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Provide exceptional customer service.
• Provides on-going support to insurance clients as needed.

To be considered, applicants must submit a resume and complete all screening questions. This role operates in a fast-paced, technology-driven environment. Candidates should be comfortable handling multiple systems simultaneously, communicating with clients promptly, and adapting to new processes quickly. Only applications with completed screening questions will be reviewed.

At our insurance agency, we believe in empowering individuals to reach their maximum potential. We are committed to fostering a supportive environment where you can develop the skills and expertise needed for a successful insurance career, while providing opportunities for growth, advancement, and professional fulfillment.