SkillBridge, Data Center Customer Operations Technician - Trainee

Job Summary We are accepting applications for our very own DoD SkillBridge Fellowship Program, supporting Data Center Operations. The training will be on the cutting edge of technology in a digital infrastructure environment, supporting an initiative designed to link our nation’s warfighters to the best employment opportunities available. Eligible Candidates Are you a military service member within or nearing your 180‑day window for separation from active duty? Are you a military spouse fellow wanting to pursue a technology career? Program Highlights Learn how your military experience translates into a rewarding civilian career Explore a career or industry you might want to pursue upon separation from active duty Earn real‑world industry qualifications and certifications Build experience and competency in your trade/profession with our team Expand your professional network of contacts Gain familiarity with corporate culture Responsibilities Has a substantial understanding of the job while working on moderately difficult assignments, requiring judgment in resolving issues or making recommendations. Focuses on moderately difficult tasks, with substantial understanding of standard operating procedures. Supports the overall team. Queue Management & Reporting Review and execute advanced work orders requiring deep procedural knowledge and adherence to commitment times Evaluate expedited requests and resolve or route them appropriately Collaborate with cross‑functional teams to support customer ticket resolution Maintain detailed documentation of all work activities Complete accurate reporting and fulfill ad‑hoc reporting requests Create Purchase Orders (POs) and Purchase Requests (PRs) Assign locks and keys for Equinix and customer assets, where applicable Prepare customer‑facing reports (e.g., power usage, access logs) Update asset databases and internal systems Installations Perform skilled rack‑and‑stack installation of customer equipment Interpret and execute complex installation plans Support challenging infrastructure builds, including fiber trays, ladder racks, cabinets, cable trays, grounding systems, and cable management Perform tape changes and backup updates Identify and elevate capacity or cabling concerns Conduct quality checks on cross‑connects and on‑site support tasks Cross‑Connect Work Execute complex cross‑connect installations, terminations, modifications, and testing Install and test advanced circuit types, including switched and multiplexed connections Testing & Troubleshooting Perform skilled Layer 1–3 certification testing Troubleshoot advanced circuit issues, including switched and multiplexed circuits Support escalated testing and diagnostic activities Stakeholder Partnership Monitor inventory levels and coordinate material replenishment Provide escalation support for urgent work orders Collaborate with internal teams on cross‑functional initiatives Customer Management Ensure customer satisfaction through timely, accurate order execution and quality assurance Deliver exceptional service during customer interactions Support sensitive or escalated customer situations Manage expectations for new deployments and modifications Provide on‑site support, including access control and escorting Serve as a point of contact for advanced customer requests and escalations Qualifications Must meet all eligibility requirements outlined in DOD Instruction 1322.29 and NAVADMIN 222/15 High school diploma or equivalent 4–6 years of experience in data center operations, telecommunications, network infrastructure, or a related technical field Strong understanding of standard operating procedures and safety protocols Preferred Qualifications Experience with fiber and copper terminations and testing Familiarity with data center infrastructure components (ladder racks, cable trays, grounding systems, cabinets) Experience with inventory management and material handling Prior experience supporting customer deployments and access control Ability to identify and elevate capacity constraints and engage appropriately Demonstrated experience with rack‑and‑stack installations, structured cabling, and cross‑connect work Proficiency with Layer 1–3 testing and troubleshooting tools Ability to interpret technical documentation and installation plans Strong organizational skills with the ability to manage multiple work orders and meet deadlines Excellent written documentation and record‑keeping skills Strong customer‑service orientation and professional communication skills Ability to work effectively in a fast‑paced, physically demanding data center environment Skillbridge Internship positions are open to active duty and/or transitioning military members. Compensation or pay for this role is made through the service member's current enlistment contract based on pay guidelines set by the Department of Defense (DoD). Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing the form. Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more. This posting is a new position within our organization. #J-18808-Ljbffr