Process Improvement Manager Ops

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Process Improvement Manager Ops based in the United States. We are seeking a results-driven Process Improvement Manager to lead strategic initiatives that enhance operational efficiency, streamline workflows, and improve business performance across multiple departments. In this role, you will analyze existing processes, identify opportunities for improvement, and implement data-driven solutions that deliver measurable results. You will collaborate with cross-functional teams and stakeholders to manage projects from initial planning through implementation and long-term adoption. By applying Lean Six Sigma principles, project management methodologies, and change management practices, you will help reduce waste, resolve operational challenges, and strengthen organizational effectiveness. This fully remote opportunity is ideal for an analytical and proactive professional who excels at leading projects, influencing stakeholders, and turning complex business challenges into practical solutions. You will also contribute to a culture of continuous improvement, innovation, and operational excellence within a technology-driven environment. Accountabilities - Lead strategic, high-impact process improvement initiatives, including small to medium-sized projects and workstreams within larger programs, ensuring successful delivery within agreed timelines, scope, and quality standards. - Identify opportunities to improve operational efficiency, streamline workflows, resolve recurring issues, and reduce waste by applying Lean Six Sigma tools and continuous improvement methodologies. - Define project objectives, scope, deliverables, and success criteria in alignment with departmental priorities and broader organizational goals. - Develop, maintain, and monitor detailed project plans, tracking milestones, dependencies, resources, and progress from initial planning and pilot deployment through implementation, launch, and ongoing control.

- Establish relevant performance metrics and key performance indicators (KPIs) to prioritize activities, measure progress, and evaluate the effectiveness of improvement initiatives. - Monitor project outcomes against established targets, ensuring timely delivery, quality results, and sustainable adoption of implemented process changes. - Organize and facilitate project meetings with cross-functional stakeholders, preparing agendas, presentation materials, progress updates, and follow-up actions. - Collaborate with stakeholders across departments and organizational levels to identify project risks, resolve obstacles, develop contingency plans, and maintain momentum. - Conduct process mapping and business process analysis to identify inefficiencies, uncover root causes, and recommend practical improvements. - Troubleshoot implementation challenges and support the development of new or enhanced processes using tools such as Quickbase, Microsoft Power Automate, and other relevant technologies. - Extract, analyze, and interpret data from internal systems to generate actionable insights, support prioritization, and strengthen business decision-making. - Develop and maintain performance reports, dashboards, and data-tracking tools for business units and related services, emphasizing critical success factors and measurable outcomes. - Facilitate virtual or in-person cross-functional workshops and events that encourage collaboration, innovation, problem-solving, and continuous improvement. - Train and support teams in process improvement methodologies, helping employees understand, adopt, and sustain new ways of working. - Undertake additional responsibilities as needed to support operational priorities and organizational objectives.