Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Vendor Program Manager (Hybrid)

$67.6k - $86.1k

Mapfre

Are you a dynamic relationship‑builder with a passion for operational excellence? Do you thrive in fast‑paced environments where strategic partnerships and performance optimization make a real impact? Join Mapfre USA as our next Vendor Program Manager and play a pivotal role in shaping the success of our Enterprise Contact Center and Insurance Operations. This is your chance to lead high‑visibility initiatives, strengthen key vendor relationships, and drive meaningful improvements across the organization. *This is a hybrid position, may consider remote for qualified candidates* Summary Responsible for the execution, oversight, and continuous improvement of strategic vendor partnerships across M apfre USA in support of the Enterprise Contact Center and Insurance Operations. In collaboration with leadership, this role will lead day‑to‑day governance of vendor relationships, ensuring all vendors are performing to contractual expectations and COPC‑aligned standards for BPO vendors. The Vendor Program Manager will monitor and manage performance metrics, provide structured reporting and analysis, manage the full contract and invoice lifecycle, and support the execution of strategic initiatives. Responsibilities Serve as the day‑to‑day liaison with ECC and Insurance Operations vendors and BPO partners. Foster strategic relationships and ensure alignment with Mapfre goals. Monitor contractual performance using defined metrics and KPIs including SLA adherence, budget compliance, and quality assurance. Track and document vendor performance issues; request action plans and lead follow‑up to resolution. Closed‑Loop Feedback System: Ensure that every vendor performance issue is tracked with a documented root cause analysis, action plan, and resolution timeline. Provide structured support to vendors as designed by the COPC operating model. Manage the contract and invoice repository. Lead the reconciliation of invoices, budget tracking, and vendor cost forecasting. Monthly Governance Framework: Create a calendar of recurring vendor reviews with structured agendas including SLA review, variance root cause, invoice reconciliation, and forecasting. Annual Vendor Reviews: Include formal year‑end performance evaluations for each vendor, feeding into renewal or renegotiation decisions. Action Plan Tracker: Maintain a live document of all open vendor action items and follow‑ups. Ensure adherence to schedules, shrinkage, and staffing expectations by monitoring performance against scheduling. Resolve service escalations originating from internal departments or external customers in relation to vendor performance. Support bid and RFP processes for new vendor selection and procurement. Manage the onboarding and offboarding process for vendors, including operational readiness and knowledge transfer. Partner with Workforce Management to ensure vendor staffing plans are accurate and support overall vendor strategy. Lead vendor‑side initiatives aligned with department goals, including pilot testing, performance remediation, and continuous improvement. Represent the department in cross‑functional projects involving vendor technology integrations, compliance, and customer experience enhancements. Uphold COPC‑aligned governance practices to ensure vendor performance is measured, documented, and optimized through continuous feedback loops. Champion the Mapfre brand through effective vendor engagement, communication, and accountability. Qualifications Bachelor’s Degree in a related field Preferred or Associate’s Degree Required 4‑6 years of vendor management, BPO oversight, or operations leadership Preferred or 6‑8 year of related experience with Associates Degree Required Strong oral and written communication skills. Excellent organizational and multitasking capabilities. Proficiency in analytical reporting and metric interpretation. Advanced skills in Microsoft Excel, PowerPoint, and business intelligence tools. Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role. Salary Range $67,600 - $86,100 If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at View email address on click.appcast.io. We are proud to be an equal opportunity employer. Nearest Major Market: Worcester Job Segment: Call Center Manager, Call Center Supervisor, Program Manager, BPO, Recruiting, Customer Service, Management, Operations, Human Resources #J-18808-Ljbffr Mapfre

Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Vendor Program Manager (Hybrid) in Webster, MA vacancy
  •  ...multidisciplinary team. In this leadership role, you’ll oversee ABA treatment programs, mentor clinical staff, and collaborate with families to...  ...of experience in ABA services Proven leadership and team management skills Strong communication, organization, and analytical... 
    Suggested

    Nichols College

    Dudley, MA
    2 days ago
  •  ...ideal candidate will have a strong background in sales, three or more years of relevant experience, and a Bachelor's degree. This hybrid role involves working from home and the office, focusing on driving results through customer engagement and sales techniques. Competitive... 
    Suggested
    Work at office
    Work from home

    Verizon

    Sturbridge, MA
    3 days ago
  • $62.7k - $81.6k

     ...Program Manager Community Resources For Justice, Inc. Sturbridge, Massachusetts, United States About this position About CRJ: Our Mission, Your Opportunity Community Resources for Justice (CRJ) is a nonprofit organization dedicated to changing lives and strengthening communities... 
    Suggested
    Contract work
    Local area
    Work from home
    Shift work
    Night shift
    Afternoon shift

    Community Resources For Justice

    Sturbridge, MA
    3 days ago
  •  ...illness and substance abuse addictions. We offer a variety of programs including inpatient and outpatient behavioral health, residential...  ...coordination of individual and family therapy, medication management, identification of a primary care physician and any vocational... 
    Suggested
    Full time

    Natchaug Hospital

    Woodstock Valley, CT
    10 hours ago
  • $132.8k - $166k

    TE Connectivity Corporation is seeking a Finance Manager (MGR II FINANCE - MFG & OPERATIONS) in Webster, Massachusetts. The successful candidate will oversee financial operations, analyze budgetary reports, and ensure compliance with financial policies. The position requires... 
    Suggested

    TE Connectivity Corporation

    Webster, MA
    2 days ago
  • Community Resources For Justice, Inc. is seeking a Program Manager in Sturbridge, Massachusetts. The successful candidate will supervise high-quality residential services and implement positive behavioral supports for individuals receiving care. You'll manage staff, facilitate... 

    Community Resources For Justice, Inc.

    Sturbridge, MA
    10 hours ago
  •  ...Advancement Opportunities: Advance into operational, maintenance, management, and leadership roles across more than 540 locations...  ...~ Employee discounts through PerkSpot ~ Employee Assistance Program (EAP): Counseling and support services for personal and work-related... 
    Local area
    Monday to Friday

    First Student

    Dudley, MA
    3 days ago
  •  ...Analytics, Economics & Finance Entry- Level Account Manager – Location: Chesterbrook, PA office - Hybrid schedule The Entry Level Account Manager position is...  ...determine funds necessary and available to execute the program Responsible for achieving monthly KPIs set by... 
    Full time
    Work experience placement
    Casual work
    Work at office

    Nichols College

    Dudley, MA
    3 days ago
  • $60k - $65k

     ...you'll thrive here. What You'll Do Manage social media using AI-powered marketing tools...  ...Manage marketing calendars and vendor relationships Support leadership with...  ...benefits ~ Paid Time Off ~401(k) ~ Hybrid work environment ~ Professional development... 

    Skilled Trades Partners

    Auburn, MA
    3 days ago
  •  ...Position Objective Provide administrative support for ATR’s Customers, and Sales and Operations Departments. Responsibilities Setup and management of customer account details Scheduling and coordination of logistics with operations team Compile preliminary billing for... 
    Full time

    Nichols College

    Dudley, MA
    3 days ago
  • $70k

     ...Supervisor for their Oxford, MA Service Center. This full-time role offers a salary of $70,000 yearly, with responsibilities including managing dock and dispatch operations, leading a team, and ensuring safety compliance. The ideal candidate will have strong organizational... 
    Full time

    R+L Carriers

    Oxford, MA
    2 days ago
  • $121.1k - $168.3k

     ...operations, service operations, workflow management, and operational performance. This...  ...Distribution, Product, IT, and offshore/vendor teams to design and implement standardized...  ...operational discipline. Establish training programs, cross‑training structures, and career... 
    Local area
    Worldwide
    Flexible hours

    Mapfre

    Webster, MA
    10 hours ago
  •  ...Roslindale is seeking a Resident Activities Director to coordinate and enhance resident programs, events, and services. This full-time role entails collaborating with the site management team to create a Community of Quality and deliver engaging activities for residents.... 
    Full time

    Nichols College

    Dudley, MA
    1 day ago
  • $130k - $180.3k

    MAPFRE is seeking a Manager for their Actuarial team in Webster, Massachusetts. This leadership role involves guiding a team in shaping pricing strategies across a multi-state Personal Lines portfolio. The ideal candidate will have over 7 years of actuarial experience,... 

    MAPFRE

    Webster, MA
    4 days ago
  • $67.5k - $73k

     ...Director of Residential Treatment, the Residential Operations Manager provides strong, supportive, and therapeutic leadership to ensure...  ...and intervene quickly when protocols are not followed. Program Oversight and Operational Accountability Oversee Residential and... 
    Full time
    Local area
    Immediate start
    Flexible hours

    Nichols College

    Dudley, MA
    2 days ago
  • $39.26k - $51.04k

     ...transportation operation, support drivers, coordinate routes, manage bus readiness, ensure safety, and help keep students arriving safely...  .... Employee discounts through PerkSpot. Employee Assistance Program (EAP). Legal Notice All qualified applicants will receive consideration... 
    Local area
    Monday to Friday

    First Management Services

    Charlton, MA
    5 hours ago
  •  ...products through major retail channels and private label partnerships. Role Description This is a full-time, on-site Customer Accounts Manager role based in Webster, MA. The Customer Accounts Manager is responsible for leading a high-performing customer service and order... 
    Full time
    Contract work

    Jeffco Fibres Inc

    Webster, MA
    2 days ago
  • $135k - $182.7k

     ...customer experience of either inbound or outbound operations. Set and clarify requirements and expectations for Operations and Area Managers, measure performance, provide feedback, and hold Ops Managers accountable for their performance and the performance of their... 
    All shifts
    Flexible hours

    Amazon

    Charlton, MA
    4 days ago
  • $82.4k - $107.1k

     ...Supply Chain | Inventory & Vendor Management Drive service excellence and supply chain performance for a global leader in medical innovation. Pay range: $82,400 - $107,100 KARL STORZ is seeking a Manager of Supply Planning to lead finished goods supply planning activities... 
    Work at office

    KARL STORZ North America

    Auburn, MA
    3 days ago
  •  ...regulatory agencies or members of the business community. Ability to clearly and concisely present information to team members, management, public groups and /or clients. Regulatory comprehension is essential. Ability to define problems, collect data, establish... 

    WhiteWater, Inc.

    Charlton, MA
    3 days ago
  • $24 per hour

     ...with reconciliation process Work on various special projects - managing their moving parts, timelines, and stakeholders - as dictated...  ...: medical, dental, vision, eligibility day one. Wellness Programs, Flexible Spending Accounts, Health Savings Account, Life and Disability... 
    Weekly pay
    Full time
    Local area
    Flexible hours
    Weekend work
    Afternoon shift

    Flexcar

    Auburn, MA
    1 day ago
  •  ...delivery, lead times, and inventory. Lead the drive for “first time right” quality and identify/implement cost savings initiatives. Manage and leverage capabilities and capacities between the manufacturing sites to gain efficiencies in productivity, quality and... 
    Work experience placement

    Rogers Corp

    Woodstock, CT
    10 hours ago
  • Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from R+L Carriers Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package that included our very own employee...
    Full time
    Local area

    R+L Carriers

    Oxford, MA
    2 days ago
  • Edwin J Stochaj Insurance Agency in Dudley, MA is seeking a motivated Personal Lines Account Manager to handle commercial sales and service insurance policies. This full-time role requires knowledge of commercial lines coverages and experience in an insurance agency. The... 
    Full time

    Edwin J Stochaj Insurance Agency

    Dudley, MA
    43 minutes ago
  • $18.25 - $22.25 per hour

     ...Love what you do. Carter's Careers. As a Part Time Sales Manager, you will be the first face of the brand for growing families....  ...founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter's career doesn't feel... 
    Hourly pay
    Part time
    Local area
    Night shift
    Day shift

    Carter's/OshKosh

    Millbury, MA
    4 days ago
  • $725 per month

     ...success and help advance your career. Our most successful sales managers can earn membership and bonus opportunities in our high-...  ...Sales associates through: ~3-week on-boarding & orientation program featuring in-depth instruction in Brookdale's unique approach to... 
    Hourly pay
    Full time
    Temporary work
    Part time
    Work at office
    Local area
    Flexible hours

    Brookdale Senior Living

    Auburn, MA
    3 days ago
  •  ...Task You will drive sales goals for our home service and replacement business. Key Sub Tasks Work closely with General Manager to achieve sales goals. Coach, motivate and train the sales team to exceed team goals. Communicate and align with other departments... 
    Work from home

    Landry Mechanical

    Millbury, MA
    3 days ago
  • $100k - $120k

     ...package offered, including health, vision, and dental coverage. ~ Hybrid sales environment (home office and in-field work) ~...  ...~ Websites, Search Ads, Display Ads, Reviews & Reputation Management, Social Ads, and SEO ~ Cold calling business owners and prospecting... 
    Work at office
    Immediate start
    Home office

    Hibu

    Oxford, MA
    5 days ago
  • Skilled Trades Partners is looking for a motivated Recruiting / Operations Specialist to join our team in Sturbridge, MA. This key position supports daily operations and connects qualified candidates with rewarding career opportunities in construction. The ideal candidate...

    Skilled Trades Partners

    Sturbridge, MA
    4 days ago
  • A leading cannabis retail company in Massachusetts seeks an Assistant Store Manager to oversee daily operations, staffing, and inventory management. The ideal candidate will have a high school diploma, at least 2 years of experience in retail or customer service, and strong... 

    Jushi Holdings Inc.

    Millbury, MA
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Vendor Program Manager (Hybrid). Be the first to apply!