Front Desk Agent

Front Desk Agent

Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a chance to grow as a professional? At the RIT Inn & Conference Center, we are committed to satisfying our customers, working collaboratively, and providing career development opportunities for our employees.

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full service hotel at an affordable rate.

Why should you work at the RIT Inn & Conference Center?

- Competitive compensation package - Full benefits package - Flexible scheduling - Extensive training and opportunities to advance - Free employee parking

The Guest Service Associate is a primary contact for a variety of guest services and is responsible for providing all guests with friendly, enthusiastic, and knowledgeable interaction and the timely and efficient delivery of exceptional services. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, and social demeanor that contributes to a hospitable environment.

Specific Responsibilities

• Provide pleasant and professional services to all hotel guests.
• Perform check-in and check-out services for guests and students.
• Assist guests and students pertaining to guest inquiries, requests, and concerns with appropriate level of sensitivity and immediacy.
• Properly record sales transactions and secure accurate payment for reservations.
• Coordinate bell and shuttle services.
• Answer phone calls pertaining to reservations and other guest inquiries.
• Run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the operation of the Front Desk.
• Be knowledgeable of the hours of operation of all hotel services and aggressively sell such services.
• Be knowledgeable of all hotel safety, security, and emergency procedures and equipment as related to department responsibilities, and perform or dispatch any necessary functions.
• Maintain on-going communication and collaboration with engineering and housekeeping staff, with the aim of achieving high levels of cooperation and service excellence.
• Assist in maintaining the cleanliness of the front office, lobby, and surrounding areas.
• Assist in checking all lobby area fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies.
• Properly maintain all work equipment, tools, and supplies, and report any maintenance concerns by generating work orders.
• Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy.
• Comply with all department, hotel, and company policies and procedures.

Customer service experience and open availability required. Previous hotel experience preferred.