Server - FOH

Job Title Server Reports To Manager Who We Are On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine. How We Do Business How we work is just as meaningful as what we accomplish. Our values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work. Why This Job Is a Big Deal! Servers are responsible for ensuring guest satisfaction and executing the OTG steps of service to the highest standards. Responsibilities Deliver warm, memorable hospitality with every interaction—because great service is our signature while following OTG steps of service and standard operating procedures. Guide guests through the menu with enthusiasm, highlight items, make thoughtful suggestions, and support guests with dietary needs or allergies. Anticipate guests' needs before they must ask. Work closely with the team to keep the dining floor running smoothly; communication is everything. Handle orders, payments, and special requests with accuracy and a positive attitude. Create an atmosphere where guests feel welcomed, cared for, and excited to return. Stay calm when things get busy—this high-volume environment requires a steady rhythm. Adhere to OTG cash handling and register policies. Maintain a clean, organized dining area and service stations. Uphold all safety and sanitation guidelines. Participate actively in training sessions, team meetings, and support team members whenever needed. Notify the Manager on Duty of guest feedback or concerns, and report signs of intoxication to the MOD. Inform leadership of low inventory or equipment issues. Complete additional tasks assigned by the OTG leadership team. Qualifications / Criteria A genuine passion for hospitality and delivering great guest experiences. 1‑2 years of prior serving experience. Great grasp of restaurant steps of service and familiarity with basic beer, liquor, and wine. Strong communication skills—you’re comfortable talking to anyone, anytime. Ability to stay organized and calm in a fast-paced environment (bonus points for enjoying the rush). Fluent, fully conversational English. Must become TIPS certified within 90 days of employment and obtain Serve Safe Certification or equivalent within 30 days of employment. Will lift up to 35 lbs. and stay active throughout the shift (on feet, moving, bending, kneeling, and crouching). Open availability is a must—schedules may vary; early mornings, nights, weekends, holidays, and seasonal peaks. Team‑oriented mindset—servers who lift each other up thrive here. Reliable, punctual, and committed to creating a positive environment for guests and team members. Must meet local age requirements for serving alcohol where applicable. Authorized to work in the United States. Equal Opportunity Employer We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. 2401 Smith Blvd, Arlington, VA 22202, USA #J-18808-Ljbffr