Insurance support agent

Join the team as a Service Agent with our insurance industry client in Westlake, TX! In this role you will blend high-level client communication with technical insurance expertise. This role is a combination of inbound "Intro Calls" and complex non-call support, focusing on efficiency, policy accuracy, and peer mentorship across multiple lines of business. Requirements

• Experience: 1–2 years in insurance service or non-call support.
• Operational Skills: Ability to manage 5–10 state licenses and navigate complex CRM dashboards.
• Communication: Problem-solving skills and a high attention to detail.
• Education: High school diploma or equivalent.
• License: Active Texas P&C License is preferred, but not required.

salary: $41,600 - $52,000 per year
shift: First
work hours: 10 AM - 7 PM
education: High School

Responsibilities

• Manage inbound calls, chats, and texts with a focus on warm service and retention/cross-sell identification.
• Process policy endorsements, audits, and updates across 20+ top carriers and 150+ systems.
• Maintain 98%+ accuracy while adhering to state regulations and carrier SLAs.
• Navigate Salesforce, Vonage, and multi-carrier platforms with precision.

The essential functions of this role include:

• working weekends

Skills

• Insurance
• CRM
• Multi-tasking
• Verbal Communication
• Written Communication
• Problem Solving
• Critical Thinking

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.