Call Center Representative

Job Summary: This onsite position in Westlake, TX requires 1 year of recent call center and insurance experience. Successful candidates will begin on 8/10/2026. Salary: $52,000 - $62,400 per year. Shift: First. Working hours: 10 AM – 7 PM. Responsibilities Resolve moderate-to-complex inquiries via e‑mail and chat. Execute policy endorsements and audits accurately across carriers. Ensure compliance with state regulations and carrier SLAs. Document cases with precision in Salesforce and carrier systems. Mentor and train L1–L2 agents on workflow best practices. Contribute to continuous improvement through feedback and SOP refinement. Manage 5–10 state licenses and navigate the top 20 carriers consistently (up to 150 carrier systems). Demonstrate deep understanding in all lines of business. Maintain quality standards of 98%+ accuracy and timeliness. Proactively identify and communicate service trends or recurring issues. Work in a smoke‑free environment. Qualifications & Skills 1 year of recent call center experience. 1 year of recent insurance experience. High school diploma (required). Analytical and multitasking ability. Excellent written communication and problem‑solving skills. Proficiency in carrier and CRM systems. Demonstrated coaching and peer training ability. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. #J-18808-Ljbffr