Technical Support Specialist

Job Description

Job Description

Position Summary

The Technical Support Specialist is responsible for providing technical support and troubleshooting assistance related to the company's electrical, electronic, mechanical, and hydraulic products. This role serves as a key resource for customers and internal teams, ensuring timely resolution of technical issues while maintaining accurate documentation of quality and warranty-related activities.

Key Responsibilities

• Provide technical support on electrical, electronic, and mechanical aspects of company products.
• Diagnose and resolve product-related technical issues through phone, email, and other communication channels.
• Process, investigate, and document Quality Notifications in accordance with company procedures.
• Evaluate, process, and document product warranty claims.
• Maintain accurate records of technical support activities, quality notifications, and warranty transactions.
• Collaborate with engineering, quality, sales, and service teams to resolve product issues and improve customer satisfaction.
• Assist in identifying recurring product concerns and recommending corrective actions.
• Support internal IT systems as needed.
• Perform additional duties and special projects assigned by the supervisor.

Required Qualifications

• Formal education in Information Technology, Electronics, Electrical Technology, Mechanical Technology, or related technical fields.
• Basic understanding of electrical concepts and electronic systems.
• Knowledge of mechanical functions and troubleshooting techniques.
• Strong analytical and problem-solving skills.
• Effective verbal and written communication skills.
• Proficiency in standard computer applications and technical documentation.

Preferred Qualifications

• Knowledge of the operation and functionality of Fuel Management Systems (FMS).
• Previous experience in technical support, product service, warranty administration, or related technical fields.
• Familiarity with quality management processes and documentation.

Working Conditions

• Office-based environment with occasional interaction with products, equipment, and testing devices.
• May require occasional travel for training, customer support, or product evaluation.
• Must be able to occasionally lift and move products, equipment, and materials weighing up to 80 pounds, with or without reasonable accommodation.

Reporting Structure

• Reports directly to the Technical Support Supervisor or designated manager.
• Works closely with Quality, Engineering, Sales, Service, and Operations teams to support product performance and customer satisfaction.