Customer Service Representative

Contact Central AgentContact Central Agents are the critical link between people experiencing property emergencies and our field response teams. In this role, you will handle incoming emergency requests from clients, fire and police departments, as well as third-party partners. You will quickly gather and record accurate details using web-based software to deploy BELFOR emergency personnel where they are needed most.Work Schedule and TrainingCompensation: Starting at $20 per hour with shift differential for afternoon and midnight shiftsPaid Onboarding: 6-week mandatory training program (Tuesday-Saturday, 2:00pm-10:30pm)Shift Assignment: Afternight or Midnight shifts (facility operates 24/7/365)Schedule Rotation: Includes working every other weekend and every other holidayWork Location: 100% on-site at Contact Central in Troy, MIOvertime: Occasional short-notice overtime required during major emergency eventsKey ResponsibilitiesAnswer incoming emergency calls and electronic work orders accurately and professionallyGather precise, sensitive details with compassion and input data quickly into web-based applicationsDispatch local response teams under time constraints following client-specific protocolsMaintain customer databases and adapt quickly to changing processes or industry requirementsAssist in training new employees as neededWhat You BringStrong verbal and written communications with demonstrated empathy in customer serviceFast and accurate typing skills with basic computer proficiencyProven ability to multitask and maintain high attention to detail in a fast-paced settingReliable transportationPhysical RequirementsAbility to sit for extended periods while operating computer and phone equipmentManual dexterity required for keying data and repetitive computer tasksAbility to occasionally lift 5-40 lbs unassisted (0-15% of the time) and bend, crouch or stand, as neededReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.BELFOR Holdings is an Equal Opportunity Employer