Market Development Manager

The Market Development Manager (MDM) will focus on the growth of the Rosary Hall service line operated by the Sisters of Charity Health System. The MDM will develop and foster relationships with key referral sources such as drug courts, sober houses, emergency rooms, etc. with the goal of increasing referrals to the Rosary Hall intensive outpatient programs (IOP). The MDM will implement the philosophy, policy, procedures, systems, and strategic goals set forth by the senior leadership team while at all times maximizing the highest level of customer service when interacting with referral sources.


The MDM will work closely with Rosary Hall counselors to determine the best referral fit for services currently offered. Enthusiasm and positive mental attitude are required at all times in the field when meeting with referral sources.


PRIMARY RESPONSIBLITIES/DUTIES:

• Maintain primary contact with all referral sources through personal visits, telephone calls, and letters/mailings on an ongoing basis to ensure customer relationships are developed and nurtured.
• Build and strengthen relationships with key referral partners including, hospitals, trade unions, courts, sober living facilities, community organizations, etc.
• Act as a trusted ambassador for Rosary hall, educating partners on programs and helping connect individuals to appropriate care
• Maintain and lead customer support to designated number of contacts to stimulate referral activity and meet goals.
• Maintain current, quality account information to ensure accuracy of referral database and status of accounts.
• Participate in weekly business development team meetings to develop strategies for meeting Rosary Hall admitting goals.
• Ability to provide excellent customer service to internal (Rosary Hall counselors) and external customers.
• Submit reports in a timely fashion to Executive Director to ensure information is included in weekly and monthly reports that will be submitted to senior leadership.
• Communicate effectively with Rosary Hall team.
• Ability to analyze market data and customer feedback to identify opportunities for growth in the form of referrals to IOP programs
• Consistently and actively participates in service line leadership meetings, and engages with other departments, committees, etc., as appropriate
• Ensures that performance metrics are established and maintained to assure quality service to internal and external customers
• Ensures documentation quality and productivity through various quality improvement initiatives and review of productivity standards and data. Assists with setting quality and productivity standards.
• Other duties as assigned

• Bachelor's Degree required, Master's degree in business or health/human services field is preferred
• Previous experience in behavioral health settings is preferred
• Excellent verbal and communication skills to effectively engage with prospects and convey value propositions
• Valid Driver's License
• Must be able to perform the essential functions of the position with or without reasonable accommodation
• Knowledge of the local continuum of care, and potential partners to assist in addressing the needs of the population served
• Ability to establish close partnerships with organizations and referral sources to create a sustainable organization and service
• Knowledge of addiction medicine business operations strategies, performance measures, and outcomes monitors, and continuum of care is preferred
• Ability to function as a member of an inter-disciplinary team, and can coordinate, communicate, and negotiate well with various disciplines and stakeholders internally and externally
• Effective interpersonal and leadership skills are necessary to guide the overall analytics across professional services and sites of care
• Ability to adhere to quality care practices, follow confidentiality/privacy guidelines, and maintains general awareness of reporting/statutory/licensing requirements for staff positions within the service line
• Must have working knowledge of computer applications.
• Ability to effectively listen, process received information, and express ideas both orally and in writing.
• Ability to initiate action, takes personal responsibility, suggest improvements, and solve problems within the scope of job without being asked.
• Ability to understand and comply with government, regulatory, and organizations rules.
• Ability to record, report, and maintain confidentiality of information and respond to requests for information.
• Ability to get assigned work done in an acceptable manner, in the time allotted, with minimal prompting or reminders. Must be self-motivated and driven by own goals