Inside Sales Representative

Job Description

Job Description

Join the Schaedler Yesco Distribution Team! Why You’ll Love Schaedler Yesco Distribution:

At Schaedler Yesco Distribution, we’ve been illuminating the electrical industry since 1924! As a family- and employee-owned company, we take pride in providing innovative solutions and exceptional customer service. With 29 locations across Pennsylvania, Ohio, and New York, we provide comprehensive solutions in lighting, datacomm, automation, and industrial services.

What Sets Us Apart are our Core Values:

• Commitment to Integrity
• Teamwork
• Accountability
• Profitability

Where we work hard and go home happy!

Electrifying Benefits:

• Health Coverage: Choose from 2 PPO options for Medical, Dental, Vision, and RX—coverage kicks in just 60 days after the 1st of the month!
• 401K with company match.
• Flexible Spending Account (FSA) & Health Savings Account (HSA).
• Employee Stock Ownership Plan (ESOP): Become a stakeholder in our success!
• Quarterly bonuses.
• Company-paid disability and life insurance.
• Generous paid holidays and paid time off accruing.
• Opportunities for continuing education and professional development.

Summary/ Objective:

The Insides Sales Representative plays an important role in supporting our goal of creating lasting value for those we serve by servicing our customer’s needs and offering connected solutions. The position is responsible for offering our products and services to businesses or individuals throughout the construction, industrial, commercial, institutional, and government markets, both in-person and virtually. You will work closely with our sales and operations teams to deliver customer experiences that promote and support our products and services, while meeting customer expectations. The Inside Sales Representative promotes our culture, The SYD Way, and our core values to all those they serve.

Schedule: Monday–Friday, 8:00 AM–5:00 PM (Onsite)

Location: 850 Smile Way, York, PA 17404

Essential Functions:

• Provide information on products and services
• Assist customers with product selection and application
• Share information as it relates to the SYD credit policy, various delivery options, in-house services, and training events
• Provide feedback on accurate product availability and delivery information
• Manage bid opportunities via the bid follow-up process.
• Responsible for oversight of products on bid and/or sales orders, including but not limited to purchasing from vendors and/or manufacturers, resolve customer problems, communicate lead times, ensure delivery of order, and process credits
• Work directly with vendors to obtain special pricing, when applicable.
• Grow sales and gross margin
• Utilize vendor websites for product searches, pricing, availability and cut sheets.
• Review and manage daily reports and queues to maintain accurate prioritization and necessary follow-up on bids, open orders, and credits
• Manage all inbound and outbound communications in a professional and timely manner
• Properly maintain daily schedule, e-mail, and voicemail to reflect current activities.
• Work with Outside Sales to keep account pricing relevant and contact information up-to-date
• Pursuit of continuing education related to Schaedler Yesco Distribution products, services and solutions.

Competencies:

• Strong verbal and written communication skills.

• Ability to provide pre-emptively timely and accurate communication to customers regarding orders, questions, and concerns.
• Collaboration with vendors and other Schaedler Yesco Distribution departments, as needed, to meet the needs of the customer.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to maintain confidentiality of sensitive and/or customer-related information.
• Excellent interpersonal skills with good sales and negotiation tactics.
• Ability to prioritize work based upon customer need(s).
• Proficient with Microsoft Office or related software.

Supervisor Responsibility

• This position is not a supervisory role and does not have any direct reports.

Work Environment

This position operates primarily in an office setting but may require individuals to work directly with appropriate personnel in the Counter or Warehouse departments. This position requires the use of standard office equipment such as computers, internet, telephones, and photocopiers.

Mental Demands

• Able to maintain a customer service-focused approach to all customer interactions.
• Strong interpersonal and communication skills.
• Able and willing to collaborate with different Schaedler Yesco Distribution departments as needed to meet customer needs.
• Ability to analyze workload and establish priorities based upon customer demand and time sensitive tasks.
• Ability to make sound decisions that are based upon ensuring customer satisfaction, while in accordance with Schaedler Yesco Distribution guidelines and practices.

Physical Demands

While performing the duties of this job, the employee is required to:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to use a keyboard and type proficiently.
• Safely traverse the warehouse floor when applicable.
• Ability to use a keyboard and type proficiently.
• Talk and hear, both in-person and via telephone.,
• Specific vision abilities required by this position include close vision and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• Customer service experience preferred
• Previous experience in electrical sales or electrical distribution preferred
• Proficiency in Microsoft Office required
• Previous experience using Eclipse software preferred

Other Duties:

* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee, for this job. Duties, responsibilities, and activities may change at any time with our without notice.