Comfort Advisor

At Sierra Air Conditioning, Heating & Plumbing , we've built a reputation as one of Southern Nevada's most trusted residential HVAC & plumbing companies by delivering exceptional customer service, quality workmanship, and home comfort solutions for thousands of homeowners throughout the Las Vegas Valley. We're looking for a Comfort Advisor who is passionate about helping homeowners, building lasting relationships, and providing customized HVAC comfort solutions that improve comfort, efficiency, and peace of mind. This role is critical to our success—you'll serve as a trusted advisor, educating homeowners, recommending the right solutions, and delivering an outstanding customer experience from consultation to close. If you're driven, customer-focused, and motivated by unlimited earning potential, this is your opportunity to join a high-performing team. What You'll Get Compensation & Benefits Training Pay: $20.00–$25.00 per hour (DOE) Transition into uncapped performance-based commission Performance bonuses, incentives & SPIFFs Medical, Dental & Vision Insurance 401(k) with Company Match Paid Time Off Employee Assistance Program Company-paid Life Insurance Employee Discounts on Services Tools & Support Company vehicle Company phone & iPad ServiceTitan software Company-provided uniforms Dedicated parts department Parts runners to keep you productive in the field Fully stocked warehouse Marketing-generated leads On-site training facility with hands-on learning labs Leadership support and coaching Growth & Development Comprehensive in-house sales and HVAC training Ride-alongs and mentorship Sales coaching Leadership development opportunities Leadership and sales training Ongoing product and financing education Personal and professional development resources Career Growth Senior Comfort Advisor Sales Trainer Sales Manager Sales Leadership Operations Leadership Team & Culture High-performance, team-oriented culture Company events and celebrations Team lunches and recognition programs Clean, professional work environment Year-round career stability Strong operational, installation, and marketing support The Role (What You'll Own) This is more than selling HVAC systems—it's about helping homeowners make informed decisions that improve their comfort, safety, indoor air quality, and energy efficiency. You will: Conduct professional in-home comfort consultations Evaluate customer needs and recommend customized HVAC solutions Build trust through education, honesty, and professionalism Deliver an exceptional customer experience from consultation through installation Create long-term relationships that generate referrals and repeat business Key Responsibilities Sales & Customer Experience Conduct in-home consultations to evaluate homeowners' comfort needs Recommend HVAC systems, indoor air quality products, and comfort solutions Educate customers on equipment options, warranties, maintenance plans, and financing Present financing options and explain available programs Build trust through honest recommendations and exceptional communication Deliver a five-star customer experience throughout the sales process Follow up with customers to ensure satisfaction and answer questions Generate referrals through exceptional service Performance & Accountability Achieve individual sales goals while maintaining company standards Accurately prepare proposals, estimates, and sales documentation Maintain organized customer records using ServiceTitan Manage daily appointments efficiently Continuously improve through coaching, training, and performance feedback Standards & Consistency Represent Sierra Air Conditioning & Plumbing professionally at all times Maintain product knowledge on HVAC systems, IAQ products, accessories, and financing programs Follow all company sales processes and procedures Maintain accurate documentation and customer communication Uphold company values through honesty, integrity, and professionalism Team Collaboration Work closely with Service Technicians, Install Managers, Dispatch, Customer Service, and Operations Maintain strong communication with leadership and support teams Assist in achieving departmental and company goals Promote a positive, collaborative team culture What We're Looking For Required Qualifications 21 years of age or older (insurance requirements) Valid driver's license Background check and pre-employment drug screen (including marijuana) Previous sales experience, preferably in HVAC or home services Strong communication, presentation, and relationship-building skills Customer-focused with a consultative sales approach Strong organizational and time management skills Comfortable using technology, tablets, and CRM software Ability to manage multiple appointments while maintaining exceptional customer service Preferred Qualifications 2+ years of Comfort Advisor experience 3+ years of HVAC industry experience Experience using ServiceTitan Knowledge of residential HVAC systems Knowledge of indoor air quality products Experience presenting financing options Proven track record of meeting or exceeding sales goals What Makes Someone Successful Our top-performing Comfort Advisors are: Customer-focused Relationship builders Excellent communicators Honest and trustworthy Self-motivated Competitive yet team-oriented Organized and disciplined Coachable Driven to continuously improve Passionate about helping homeowners Performance Expectations Success in this role is measured by: Sales performance Closing percentage Average ticket value Customer satisfaction Financing utilization Appointment conversion ServiceTitan documentation accuracy Referral generation Professionalism and teamwork Why Sierra? At Sierra Air Conditioning, Heating & Plumbing, we don't just sell HVAC systems—we build relationships and improve lives. Our Comfort Advisors receive high-quality leads, ongoing coaching, industry-leading training, and the tools needed to maximize their success. If you're looking for a company that invests in your growth, rewards your performance, and provides unlimited earning potential, Sierra is the place for you. Important This is a customer-facing sales position. Professionalism, communication, integrity, and relationship-building are essential. You will be expected to educate homeowners, provide honest recommendations, present customized comfort solutions, and deliver an exceptional customer experience while achieving performance goals. Success in this position comes from accountability, consistency, technical knowledge, and a genuine desire to help customers make the best decision for their home. Experience Comfort Advisor: 2+ years (Required) HVAC Industry: 3+ years (Preferred) License/Certification Valid Driver's License (Required) Benefits 401(k) 401(k) Company Match Medical Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off Company Vehicle Company Phone iPad/Tablet ServiceTitan Software Employee Assistance Program Professional Development Assistance Leadership Training Uniform Program Gas Card Parts Runner Support Year-Round Work Performance Bonuses SPIFFs & Sales Incentives Work Location: In Person – Las Vegas, Nevada #J-18808-Ljbffr Socket.dev