Field Service Technician

Field Service TechnicianLocation: Menomonee Falls, WI, US, 53051 MS, US Job ID: 115814 The Leonardo DRS Naval Power Systems business is a trusted provider of innovative naval gas and hybrid power systems, control technology and support solutions for the U.S. Navy and navies around the world.Join our Menomonee Falls, WI team as a Field Service Technician. This very hands-on role will provide highly complex technical support for maintenance support, repairs, modification, equipment setup and testing, and formal/informal training of customer personnel. We are looking for someone to act as team leader, providing work leadership and technical guidance to lower- level technicians. Over time, you will serve as an expert to our customers on complex technical issues. This position is based out of Menomonee Falls, WI and will be deployed to customer sites as needed with up to 75% travel anticipated.What You Will Do:Troubleshoot and resolve equipment issues requiring research and a high degree of creativityPrepare reports to evaluate service ability issuesDemonstrate setup and adjustment of complex equipment for potential users or operatorsComplete appropriate written documentation and feedback for onsite service and installationsResearch and deliver unique and complex technical solutions to customers with a high degree of professionalismDetermine and recommend the most cost effective products or services that would best fit the customer's needsAnalyze and interpret test results related to the design and test objectives and adjust equipment to bring within specificationsFormulate recommendations for changes in product or test methodsQualifications:High school diploma or GED with 3+ years of related work experienceMethodical documentation skills with the ability to assist in accurate, complete and timely technical service reportsProficient in the use of a laptop computers, mobile devices, and related softwareSoftware skills with C, C++, Java and Visual Basic, a plusOutstanding communication skills (written and oral)Excellent teambuilding and leadership skillsMust be able and willing to travel (paid) 75% of the timeMust have or be eligible to obtain U.S. passportDemonstrate great customer service skillsPossess ability to work variable shifts and up to 12-hour shifts to perform necessary testingExhibit mature, independent judgment and communicates effectivelyEmployees must be able to maintain and adhere to the customer's on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month periodU.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.Our Vision. To be the leading mid-tier defense technology company in the U.S. Our Values. The Leonardo DRS culture is defined by our Core Values and Principles: - Integrity - Agility - Excellence - Customer Focus - Community & Respect - Innovation We strive to uphold them in all aspects of our business practices to inspire our employees and provide outstanding support for our customers.Nearest Major Market: Waukesha Nearest Secondary Market: Milwaukee