Onboarding Specialist

Onboarding Specialist

The Townsend Company | Muncie, Indiana

Build a Career in HR While Helping Create a Great First Experience

Every employee's experience with Townsend starts somewhere - and for many of our employees, it starts with our Onboarding team.

The Townsend Company is seeking an Onboarding Specialist to join our Human Resources team in Muncie, Indiana. In this role, you'll help guide new hires, rehires, and employees returning from layoff through the onboarding process, making sure they have the information, support, and documentation needed to successfully begin work.

This is a great opportunity for someone who is organized, detail-oriented, enjoys helping people, and wants to continue developing a career in Human Resources. You'll work with employees and leaders across our organization while gaining hands-on experience with HR systems, employment documentation, compliance, and high-volume onboarding.

Why Join Townsend?

At Townsend, you'll be part of an organization supporting employees and operations across multiple companies and locations. You'll have the opportunity to build meaningful HR experience while working with a team focused on providing employees with a positive and efficient onboarding experience.

We Offer:

• Weekly pay
• Paid Time Off and health benefits
• 401(k) with company match
• Growth and development opportunities
• Flexible scheduling options based on business and service needs

What You'll Do

Guide Employees Through Onboarding

• Manage onboarding activities for assigned new hires, rehires, and employees returning from layoff.
• Guide employees through online onboarding requirements and provide clear, patient assistance when questions arise.
• Help employees who may have limited experience with technology successfully navigate the online onboarding process.
• Monitor onboarding progress and proactively follow up on incomplete or outstanding requirements.
• Help ensure employees are ready for their anticipated start dates.

Maintain Accurate Employee Information

• Enter, review, and maintain onboarding information within the Company's HRIS and other applicable systems.
• Review onboarding forms and employment documentation for accuracy and completeness.
• Support Form I-9, E-Verify, employment authorization, and other required employment documentation.
• Identify missing information or discrepancies and work with the appropriate team members to resolve issues.
• Maintain confidentiality when handling sensitive employee information.

Partner Across the Organization

• Communicate regularly with field leadership, hiring managers, Payroll, and other internal partners regarding onboarding status and outstanding requirements.
• Serve as a reliable point of contact for employees throughout the onboarding process.
• Support a high-volume, multi-location workforce while balancing multiple priorities and deadlines.
• Provide professional and responsive service to employees and operational leaders.

Help Us Improve

• Identify opportunities to make onboarding processes more efficient and employee-friendly.
• Assist with new onboarding systems, procedures, tools, and workflow improvements.
• Support onboarding associated with acquisitions, organizational integrations, and high-volume hiring initiatives.
• Assist with special projects and other onboarding needs as the organization continues to grow.

What We're Looking For

• Associate degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and relevant experience.
• Two or more years of experience in employee onboarding, HR operations, HR administration, or a related function preferred.
• Strong organizational and time-management skills.
• Excellent attention to detail and commitment to accuracy.
• Strong verbal, written, interpersonal, and customer-service skills.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Ability to patiently assist employees with varying levels of technical experience.
• Ability to handle confidential information professionally and appropriately.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.
• Ability to work additional hours as needed during periods of increased onboarding volume, acquisitions, or other business needs.

Even Better If You Have

• Experience with ADP Workforce Now.
• Knowledge or experience with Form I-9, E-Verify, and employment authorization requirements.
• Experience supporting a high-volume, multi-location, or field-based workforce.
• Experience with HRIS or online onboarding systems.
• Bilingual English/Spanish skills.

These preferred qualifications come directly from the approved internal requirements, including ADP Workforce Now, bilingual English/Spanish, E-Verify/employment authorization knowledge, and availability during higher-volume periods.

Work Location

This position is primarily based at The Townsend Company corporate office, 1015 W. Jackson Street, Muncie, IN 47305. Flexible scheduling options may be available based on business and service needs. Limited travel may occasionally be required for acquisitions, organizational integrations, training, or other business needs.

Ready to Make an Impact?

If you're someone who enjoys helping people, stays organized when things get busy, and wants to build or continue a career in Human Resources, we'd like to hear from you.

Apply today to join The Townsend Company as our next Onboarding Specialist.

The Townsend Company and its family of companies are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law.