Guest Service Associate (All-rounder)

Guest Service Associate

Are you high-energy, reliable, and ready to be the face of fun in Douglasville?

Thunderzone is seeking a Guest Service Associate who thrives in a fast-paced environment. This isn't just a cashier jobyou are the "Conductor of Fun." Whether you are checking in a bowling lane, briefing a squad for a 2-story laser tag battle, or fueling up guests at the counter, you are the key to a great guest experience.

Responsibilities

• The First Impression: Greet every guest with a smile and assist them in navigating our 28 lanes, arcade, and laser tag arena.
• Transaction Mastery: Accurately operate the Point of Sale (POS) system, process payments, and provide receipts.
• Product Expertise: Stay up-to-date on our current specials (like our Friday Unlimited Bowling/Laser Tag bundles) to help guests get the best value.
• Cross-Training: Be willing to jump in where neededfrom the Front Counter to the Game Room or Laser Tag briefing room.
• Keep it Sharp: Maintain a clean, organized, and inviting environment during your shift.

Qualifications

• Age: Must be at least 1618 years of age.
• Communication: Ability to read, count, write, and communicate clearly with guests and teammates.
• Tech-Savvy: Ability to quickly and accurately learn our register and scoring systems.
• Team Player: A positive "can-do" attitude and a willingness to work well with others.
• Physicality: Ability to remain on your feet for extended periods in a high-energy environment.

Availability & Requirements (Mandatory)

We are a "Peak-Time" business. To be considered, you must meet the following availability:

• Late Nights: Willingness to work until 11:00 PM (SunThurs) and until 1:00 AM (FriSat).
• Holidays: Availability to work all major holidays (we are open when the fun is happening!).
• Flexibility: Openness to a rotating schedule including weekends and opening shifts.

Benefits & Perks

• Competitive Wages: Get paid to work in the most exciting environment in town.
• Career Growth: Opportunities to move into lead or management roles.
• Fun Atmosphere: A high-energy workplace where no two days are the same.
• Employee Discounts: FREE Bowling (including shoe rental). FREE Laser Tag sessions. Discounts on food and non-alcoholic beverages.
• Ongoing Training: We'll give you the tools you need to succeed in the hospitality industry.

Compensation: $10.00 - $12.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Thunderzone is a family entertainment facility located in Douglasville, Ga. We offer activities such as bowling, arcade, laser tag and virtual reality. Our in-house restaurant and bar, JR's, features indoor and outdoor seating with billiard tables and corn hole.