Assistant Manager: Grown Brilliance (Fine Jewelry)

Job Description

Job Description

About the Brand

Diamonds are a celebration, a memento of life’s most brilliant moments. The jewelry that represents you should be every bit as elegant and unique as yourself. At Grown Brilliance, we create 100% conflict-free, lab-grown diamonds, brilliantly set in timeless designs, modern styles, and customizable options that reflect individuality and celebrate life’s most meaningful moments.

We believe diamonds are personal. They express your style, represent your values, and tell your story. At Grown Brilliance, we don’t just create diamonds—we create diamonds that deserve you.

About the Role

We are seeking a client-focused Assistant Manager to join our fine jewelry boutique, powered by the Leap Platform. This role is ideal for an emerging retail leader with a passion for luxury, relationship-driven selling, exceptional service, and team development.

As a key partner to the General Manager, you will help drive the boutique's commercial performance, elevate the client experience, and develop a high-performing team. You will lead from the sales floor, champion clienteling and product expertise, and ensure the boutique consistently delivers a polished, personalized experience.

When the General Manager is not present, you will confidently lead the business, balancing client experience, team performance, and operational excellence.

Hourly Pay Range: $28 – $33. This role is commission-eligible, with a starting commission rate of 2% and the opportunity to earn up to 4% based on store performance. Compensation will be determined based on the candidate’s experience, skills, competencies, and qualifications. 

What You'll DoDrive the Business

• Partner with the General Manager to achieve sales and key business objectives.
• Lead by example through relationship-based, consultative selling and exceptional client engagement.
• Monitor performance, identify opportunities, and translate insights into actionable strategies.
• Support initiatives that drive client acquisition, retention, repeat business, and boutique growth.

Elevate the Client Experience

• Deliver a personalized, high-touch experience from initial discovery through purchase and post-sale follow-up.
• Build meaningful client relationships through thoughtful discovery, attentive listening, and genuine connection.
• Coach the team on clienteling, outreach, appointment setting, follow-up, and CRM engagement.
• Support private appointments, special occasions, events, and other elevated selling experiences.
• Handle high-touch client interactions with discretion, professionalism, and sound judgment.

Develop the Team

• Recruit, onboard, coach, and develop team members through consistent feedback, recognition, and hands-on leadership.
• Build a culture of accountability, collaboration, and service excellence.
• Coach the team on product knowledge, client discovery, storytelling, relationship building, and selling.
• Partner with the General Manager on performance management, succession planning, and talent development.

Champion the Brand

• Develop a strong understanding of the brand's collections, craftsmanship, materials, aesthetic, and product differentiators.
• Ensure the team can confidently educate clients and communicate the brand story and product value.
• Represent the brand within the local community through partnerships, events, and client activations.

Execute with Excellence

• Oversee daily boutique operations, including inventory, merchandising, scheduling, shipment processing, opening/closing procedures, and compliance.
• Maintain exceptional standards of presentation, organization, cleanliness, inventory accuracy, and security.
• Serve as Manager on Duty when needed, ensuring seamless execution across the client experience, team, and business.

Key Performance Indicators

Sales & Business Performance: Contributes to achieving sales and business goals through strong commercial execution and floor leadership.

Client Experience & Clienteling: Builds meaningful client relationships that drive loyalty, retention, appointments, and repeat business.

Team Development: Develops a knowledgeable, engaged, and high-performing team through coaching, accountability, and recognition.

Brand & Product Expertise: Consistently delivers sophisticated product knowledge and authentic brand storytelling.

Operational Excellence: Maintains exceptional standards across inventory, merchandising, scheduling, security, and daily execution.

Leadership Impact: Confidently leads the boutique in the General Manager's absence and contributes to a high-performing store culture.

Position Requirements

• 2–4 years of retail leadership experience within fine jewelry, luxury, premium, specialty, or another high-consideration retail category.
• Proven track record of driving sales through relationship-based, consultative selling and clienteling.
• Strong commercial acumen with the ability to interpret performance and turn insights into action.
• Demonstrated ability to coach, develop, and inspire teams to achieve business and service objectives.
• Experience building or contributing to a client book through outreach, appointments, follow-up, and CRM engagement.
• Exceptional communication and interpersonal skills with a polished, confident, and service-oriented presence.
• Strong product curiosity and the ability to quickly develop and communicate product knowledge, craftsmanship, brand story, and value.
• Experience supporting recruitment, onboarding, performance management, and talent development.
• Strong operational discipline and attention to detail.
• Experience with Shopify, Endear CRM, Slack, and Google Workspace preferred.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

About Leap

The Leap platform powers insight-driven retail experiences for modern brands, enabling scalable growth through