Help Desk Analyst

parental leave, paid time off, paid holidays, tuition reimbursement, 401(k), retirement plan United States, Washington, Airway Heights At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference. At Exotic Metals Forming Division, our highly talented team blends a passion for manufacturing with relentless customer support, making us the partner of choice for complex aerospace solutions. Working at EMFD is about being part of a team, a culture, something that is bigger than each of us individually. We began as a small group of people passionately committed to a common goal. That is why we are so proud of everyone in our Exotic family who strives to be the best at what they do every day, working as a collaborative team in a culture of continuous improvement to stretch the bounds of creative thinking and provide quality products to our customers around the globe. Help Desk Analyst A Help Desk Technician provides frontline technical support by troubleshooting hardware, software, network, and account-related issues. Key responsibilities include responding to support tickets, diagnosing problems, guiding users through solutions, installing or configuring systems, maintaining documentation, and escalating complex issues when needed. Typical requirements include strong customer service skills, basic knowledge of Windows/Microsoft 365, networking fundamentals, ticketing systems, troubleshooting ability, and clear communication. The role is important for keeping users productive and ensuring IT issues are resolved quickly and professionally. Functions and Responsibilities Follows procedures for the installation and maintenance of desktop hardware and software. Uses clone images to install new desktop PCs. Performs basic troubleshooting and diagnostics in order to accurately determine root cause. Executes corrective actions as prescribed by other technicians or per standard recovery procedures. Responds to help desk tickets assigned and records activity in help desk system. Uses tools and supplies in an organized and orderly manner to ensure the I/T lab is used efficiently. Performs basic equipment preventive maintenance. Competent usage of Windows-based PCs and peripherals (printers, scanners, cameras). Troubleshooting and diagnostic / repair skills for PCs and peripheral equipment. Proficiency in typing, Ms Office application usage. Strong written and verbal communication skills. High School Diploma required. Drug-Free Workplace In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment. This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. Competitive Compensation Pay Range: $20.94/hr to $34.89/hr Participation in Annual Incentive Program Parker offers competitive benefit programs, including: Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost. 401(k) Plan with company matching contributions at 100% of the first 5% of pay. Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay. Career development and tuition reimbursement. Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you. Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates. Paid Time Off and Company-Paid Holidays. Parker is an Equal Opportunity and Aff... regulations.("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor") If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission #J-18808-Ljbffr