Show Ambassador

Show Ambassador

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At the Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

A Show Ambassador thrives in high-energy, interactive environments and enjoys performing, engaging with diverse audiences, and creating magical guest experiences. You'll create a one-of-a-kind guest experience through dynamic performances, meaningful interactions, and playful engagement, while also supporting retail sales, bar & buffet operations, special events and VIP experiences, all in alignment with our culture and values. You bring some customer service experience or transferable skills from roles in hospitality, retail, entertainment, or other experiential industries. You are willing to learn and grow in a unique industry with a creative and performative team.

Your Day-to-Day:

• Guest Engagement & Performance: Utilize scripted guides and spontaneous performances to bring exhibits to life and create memorable experiences.
• Sales Across Key Business Areas: Utilize training and skills to support sales across MOIC's retail shop, bar and/or buffet, as well as ticketing.
• Ice Cream & Treat Delivery (Cross-Trained): Support the Service Team in delivering ice cream and other treats to guests in a quick and efficient manner.
• Hospitality & Service: Provide real-time, positive guest support to ensure a positive and enjoyable experience throughout the experience and retail shop.
• Event & VIP Setup: Assist with performances and experiences for special events and VIP guests, ensuring high standards of engagement and service.
• Collaboration: Partner closely with both Service and Show Teams to create a memorable and cohesive guest experience.
• Setup, Clean-Up & Maintenance: Maintain cleanliness and organization throughout the museum to create a welcoming atmosphere for guests.
• Perform Other Duties: Take on additional tasks as assigned by your manager.

In this role, you bring the magic to life and make every guest feel like the show was made just for them. These are the special ingredients for what great looks like as a Show Ambassador.

• Brings the Energy You show up ready and your enthusiasm is contagious. Guests and teammates feel it the moment you walk in.
• Connects with Anyone You make people feel comfortable and welcome. You listen, read the room, and make every interaction feel natural.
• Makes Moments Memorable You look for small ways to surprise and delight. The little things you do are what guests remember most.
• Jumps In Where Needed You move between performances, retail, events, and operations without skipping a beat. You do what the team needs, no questions asked.
• Always Getting Better You are coachable, curious, and excited to grow. Every shift is a chance to learn something new.
• Cares About the Big Picture You know that every interaction matters. You take pride in the role you play in creating something guests won't forget.

Pay: $17.00 per hour