BOUQUET HOST/ HOSTESS

Job Description

Job Description

About our Company:

Ponte Vineyard Inn is a Four Diamond, 90 room, boutique hotel located next to Ponte Winery surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country. 

We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment. 

Summary:

The Bouquet Host/Hostess will present a positive first impression of the restaurant. Greet guests with a smile, respond quickly to requests in a friendly and courteous manner, inform guests of their wait times, monitor the waiting list, show guests to their table and bid farewell as guests depart.

Compensation: $19.50 hourly + Tips

Schedule: 

• Weekends and Holidays area must
• Restaurant hours 8am to 2pm

Essential Duties and Responsibilities:

• Adhere to the hotel’s safety policies to ensure safety and security to associates and guests. 
• Answer incoming phone calls and provide appropriate service such as booking reservations, advising of hours of operations and handling special requests. Return any phone messages promptly.
• Accurately input guest reservations into OpenTable making special note of special requests or any food allergies. 
• Seat guests in a timely consistent manner, keeping in mind the balance of guest flow in the restaurant and server sections.        
• When needed, provide accurate wait times to in coming guests. Take guest information and provide accurate estimate of wait time ensuring guest requests are accommodated.  Contact the guests in a timely manner when their table is ready.
• Communicate with bussers, runners, and food servers any messages or information that is needed to ensure the guests’ satisfaction is exceeded.
• Observe tables, keeping track of table statuses, i.e.: seated, bussing needed and finish).
• Thank the guests for coming, and invite them to return.
• Ability to assist with in-room dining and take-away orders for guests of the hotel.
• Assist with opening, closing and side work duties as needed.
• Be familiar with Ponte menus. 
• Keep hosts and clean, organized and presentable to guests at all times. 
• Perform any other tasks as requested by Management.

Knowledge, Skills, and Abilities:

• Must be 18 years or older. 
• Ability to obtain and maintain a valid Food Handlers Card is required. 
• Ability to obtain and maintain a valid Responsible Beverage Service Card is required.
• Must be available nights, weekends, and holidays.
• Previous hotel or restaurant experience preferred.
• Previous exposure to high volume restaurant environment preferred.
• Previous OpenTable experience preferred but not required.
• Basic computer skills and experience with computer-based reservations systems preferred.
• Ability to follow directions well, make quick decisions, and keep organized while under pressure.
• Ability to treat all associates in a respectful manner.
• Exhibits integrity (honesty and truthfulness).
• Must have excellent communication, multi-tasking and organizational skills.
• Must have exceptional grooming standards that are consistent with company guidelines.
• Must be able to work in a standing position for long periods of time. 
• Must be able to lift up to 25 lbs. regularly throughout their shift.
• Must be able to work up to 8 hours per shift.  

Company Standards:

• Understand the Ponte Values, and Service Standards.
• Ensure the safety of guests and associates.
• Follow the environmental standards set by the Company
• Treat all associates and guests in a respectful manner.
• Exhibit integrity (honesty and truthfulness).
• Perform any other duties as required by your Manager.