Shop Manager

Job Description

Job Description

A career at J-Tech is more than just a job—it’s an opportunity to help fulfill the vision and build the future of J-Tech!

The J-Tech vision is to “Make Roads Safer Workplaces” by focusing on our core mission while utilizing advanced technologies to enhance highway safety, creating manufacturing efficiencies, and by continuing to put a team in place to fulfill that mission. Join J-Tech to help shape the future of highway safety and make roads safer workplaces.

To help you get to know J-Tech, we have listed our core values that form the foundation for our company. J-Tech was built using these Core Values and Guiding Principles to guide and empower decision-making throughout the J-TECH organization.

• INTEGRITY : We are honest, ethical, and fair.

• INNOVATION : There is always a better way.

• SAFETY : Safety drives what we do.

• PROFITABILITY : A fair dollar for a superior product.

• ACCOUNTABILITY : If it is up to me. It is up to me.

• QUALITY : What we do, we do well.

• COLLABORATION : Leverage collective genius.

• TECHNOLOGY : Embrace the digital transformation.

Make the difference in ‘Making Roads Safer Workplaces’ and join the J-Tech team!

Summary:

The Shop Manager oversees the daily operations of a repair facility, including scheduling repair jobs, managing technicians, ensuring quality work is completed on time, communicating with Service and Production regarding repair status and costs, maintaining inventory of parts, and ensuring the shop adheres to safety regulations, all while maximizing efficiency and profitability.

Essential Duties and Responsibilities:

• Oversees daily operations for servicing customer and J‑Tech vehicles and equipment.
• Assesses repair needs and provides accurate, timely cost estimates.
• Reviews work orders to determine labor requirements and develops schedules that meet internal and external demands.
• Supervises quality, safety, and turnaround time to ensure consistent performance standards.
• Ensures the quality of all work performed by assigned team members.
• Recommends equipment upgrades, staffing adjustments, and process improvements; may also recommend product or service modifications.
• Coordinates with Fleet Support to ensure compliance with applicable standards and requirements.
• Maintains a safe, clean, and compliant work environment by educating and directing employees on company policies and best practices.
• Trains, supports, and guides employees in procedures, expectations, and best practices.
• Trains, supports, and guides employees in day‑to‑day problem solving.
• Participates in hiring decisions and conducts regular performance reviews to support employee development.
• Addresses performance issues through coaching and corrective action when necessary.
• Manages employee performance through counseling and resolution of concerns, complaints, or grievances.
• Drives customer‑owned or company vehicles as needed.
• Performs other duties and responsibilities as assigned.

Education and/or Experience:

• High School Diploma required and 5+ years’ experience and/or training or equivalent combination of education and experience.
• Ability to solve problems and be a team leader.
• Strong communication skills and etiquette.
• Willingness to engage in problem solving.
• Eagerness to help with tasks as needed.

• Must possess and maintain a valid driver’s license. DOT Medical Card is required, must pass physical to obtain card to qualify for position (J-Tech will facilitate). Must pass qualifications under J-Tech’s insurance carrier and be insurable.

Salary is negotiable depending on the candidate's skill set and experience.