Receptionist

Description

Brightwater Senior Living of Highland, an Independent Living, Assisted Living, and Memory Care senior living community, is seeking a knowledgeable Receptionist with experience in customer service and/or senior living. We are proud to offer the highest quality engagement, dining, and health support services, and a team that truly cares for our residents. We are always looking for compassionate, teamwork-oriented professionals to join our team. Every team member in a Brightwater community embodies the mission of our company: to inspire hope and enhance the lives of our residents through the creation of an unparalleled experience.

Position Summary:

Each team member at Brightwater is responsible for assisting their department in striving to meet or exceed the standards of excellence that have been set. The Receptionist is responsible for staffing the reception desk and performing clerical duties and other marketing duties.

Essential Duties & Responsibilities:

• Staff reception desk continuously during assigned period.
• Maintain Resident and Guest Register.
• Promptly answer telephone, directing calls to appropriate persons or relaying messages.
• Monitor for and direct incoming communications to appropriate persons.
• Monitor resident call system and assure staff response (if call system adjacent to reception desk).
• Monitor exit alarm system and assure staff response.
• Perform clerical duties as directed.
• Maintain inventory control system for all office supplies and order needed supplies as directed.
• Arrange coverage of reception desk during break and lunch periods.
• Graciously greet all visitors and politely assist them as necessary.
• Politely assist residents as necessary or assure other appropriate employees do so.
• Process payments for dining and other purchases.
• Perform simple, routine maintenance of office equipment.
• Perform simple housekeeping tasks to assure lobby and reception area is neat and clean.
• Compile new employee hire packets.
• Compile resident move-in packets.
• Perform marketing duties, including but not limited to:
  • Touring prospective residents;
  • Recording and reporting deposits received from prospective residents;
  • Entering professional and prospective resident information into community contact system; and
  • Compile Information Packets.
• Perform activities duties as directed by Business Office Manager/Operations and Administration Director, including but not limited to:
  • Conducting activities;
  • Assisting with community newsletter clerical functions; and
  • Assembling craft supplies for projects as required by Social Director
• Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).
• Make reservations for activities, dining, special events
• Participate and collaborate with Community Management Team and Director of Hospitality in providing the highest standard of dining room experiences that include;
  • Coffee and drink service
  • Act as a food runner
  • Bussing and clearing tables
  • resident engagement during the dining time.

Requirements

Qualifications:

• Demonstrate ability to communicate effectively, both verbally and in writing.
• Meet state or provincial health related requirements.
• Maintain any certifications as required by state or provincial regulations.