Customer Service Representative

Customer Service Representative 2 Handle 4060 inbound calls daily. (up to 60+ on busy days) Verify customer identification to mitigate risk. Maintain call quality and accuracy standards. Candidate should be open to feedback and continuous improvement. Emphasis on adaptability and system navigation efficiency. Ability to understand and triage customer issues such as: Declines & Transaction Issues Credit Limits & Spending Power Payments & Billing Questions Statement & Transaction Disputes Fraud Alerts & Account Security Rewards, Benefits, & Program Questions Account Maintenance & Administrative Changes The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.