PC Technology Operations Analyst

PC Technology Operations Analyst Information Technology Phoenix , Arizona Contract Nov 6, 2025 ***This role isf fully on-site , working five days a week at the client’s Phoenix, AZ office .*** Join our innovative team and help us in shaping the future of Technology! About Us VXForward is a leading technology solutions provider that helps to create a business value with innovative and cost-effective services across different industries. Why Join Us Exciting Projects, Meaningful Impact Continuous Learning and Growth State-of-the-Art Technologies Collaborative Team Environment Make a Real Difference Work-Life Balance Roles and Responsibilities Imaging and Configuration: Execute large-scale imaging and configuration of Windows 11 laptops and desktops using enterprise-standard tools such as Microsoft Intune Autopilot . System Preparation: Configure devices with standardized Windows 11 baselines, integrating customized line-of-business (LOB) applications according to user or departmental requirements. Hardware Deployment Support: Prepare systems for deployment, including unboxing, boxing, hardware upgrades (RAM, SSD/HDD), and peripheral setup to ensure readiness for end users. Legacy Device Management: Manage the intake and processing of legacy Windows 10 systems for reuse, reimaging, or upgrade in accordance with enterprise refresh cycles. Troubleshooting and Escalation: Diagnose and resolve routine hardware and software issues; elevate complex problems to higher-level engineers or appropriate IT teams for resolution. Documentation and Tracking: Maintain detailed records of imaging, configuration, and deployment activities in the organization’s IT ticketing and asset management systems . Collaboration and Coordination: Work closely with the onsite Lead Engineer, IT Operations, and End User Support teams to ensure seamless deployment and integration of new systems. Process Compliance: Adhere to established operational procedures for PC imaging, configuration requests, and fulfillment workflows. Security and Quality Assurance: Ensure all devices and configurations comply with enterprise security protocols , patching standards, and quality control benchmarks. Continuous Improvement: Identify opportunities to improve imaging efficiency, reduce rework, and enhance user satisfaction through process and tool optimization. VXForward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. #J-18808-Ljbffr Vxforward